AWS Data Systems & Stakeholder Engagement Specialist

The Council of State Governments; Washington (District of Columbia); Hybrid; USD 63,000 - 85,000; Full time

Job summary

The Council of State Governments (CSG) is seeking a Data Systems Specialist to provide first-tier operational support for CompactConnect, a data system serving multiple licensure compacts. You will help onboard jurisdictions, maintain reliability on an AWS-based setup, and bridge technical operations with stakeholder needs.

Based in Washington, DC, with flexibility to work from home part of the week, this role involves outreach to members, planning convenings, and collaboration with policy

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience with AWS services, particularly CloudWatch, Cognito, and console operations; database management/monitoring tools; version control systems (Git/GitHub); command line interfaces and scripting tools; security monitoring and logging platforms; troubleshooting web applications and API issues.
• Understanding of database concepts and basic NoSQL query capabilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Preferred: experience with Git/GitHub for configuration management; security monitoring and incident response procedures; CLI tools and scripting; multi-state regulatory frameworks; experience with healthcare or regulatory compliance systems; familiarity with occupational licensing processes.

Responsibilities

• Monitor application performance, system health, and database status.
• Assist clients with system configuration, onboarding processes, and user account management.
• Support bulk data imports, troubleshoot processing issues, monitor security metrics and incidents, and ensure compliance with security procedures.
• Maintain technical documentation and knowledge base content; manage support requests; collaborate with development teams on enhancements.
• Coordinate with stakeholders and consultants on relevant products.
• Plan and execute policy workshops, online webinars, state visits, and delegations for officials and staff.
• Assist with collaborative projects addressing issues of concern to state officials.
• Coordinate with national organizations and researchers on projects.
• Prepare concise written responses to information requests from legislative, executive, and judicial branches.
• Develop and manage relationships with state officials and policymakers.
• Provide direct outreach to CSG members.
• Assist with planning and executing regional and national conference programs and meetings.
• Develop knowledge base on policy topics and best practices.
• Assist with grant and proposal development.
• Contribute to newsletters and communications.
• Travel overnight up to 10 nights per year.
• Perform other duties to support the organization.

Skills

Analytical thinking

Communication

Project management

Stakeholder management

Policy knowledge

Education

Bachelor's degree in IT or related field

Equivalent experience

Tools

AWS

Git/GitHub

CLI tools

Security monitoring tools

Job description

The Council of State Governments (CSG) is seeking a Data Systems Specialist to provide first-tier operational support for CompactConnect, a data system serving multiple licensure compacts. You will help onboard jurisdictions, maintain reliability on an AWS-based setup, and bridge technical operations with stakeholder needs.

Based in Washington, DC, with flexibility to work from home part of the week, this role involves outreach to members, planning convenings, and collaboration with policy