Airline Account Manager - Starting at $70K+

Hallmark Aviation Services; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Hallmark Aviation Services is seeking an Airline Account Manager at the San Francisco International Airport to lead airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

The role focuses on maximizing account revenues, controlling labor budgets, and ensuring service levels. You will oversee manpower planning, mentor staff, and maintain effective relations with airline clients in a fast-paced environment.

Qualifications

• Previous airline experience.
• Strong leadership and organizational skills.
• Familiarity with aviation industry, ticketing or passenger service.
• Proficient with Outlook, Word, PowerPoint, Excel, Adobe PDF.
• Excellent interpersonal, coaching, and counseling skills.
• Ability to work under pressure and meet deadlines.
• Willingness to travel as needed.
• Effective written and verbal communication skills.

Responsibilities

• Maximize airline account revenues and profitability; control labor cost budgets.
• Ensure airline accounts operate to schedule and service level agreements.
• Oversee manpower planning and develop future leaders.
• Maintain attendance records and ensure proper shift coverage.
• Build strong customer relations and retain key accounts.
• Coach, hire, and train the airline account team across departments.
• Enforce safety, security, and grooming standards.
• Process promotions, terminations, and disciplinary actions.

Skills

Airline experience

Leadership

Organizational skills

Ticketing experience

Customer service

PC basics

Communication

Roster planning

Problem solving

Travel flexibility

Education

High School Diploma or GED

Tools

Outlook

Word

PowerPoint

Excel

Adobe PDF

Attendance Enterprise

Job description

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at SFO airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary:

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations/retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands‑on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

• MUST HAVE PREVIOUS AIRLINE EXPERIENCE, MANAGEMENT EXPERIENCE A PLUS
• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
• PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)
• Excellent interpersonal, coaching and counseling skills
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Able to work varied hours, and flexible to travel if needed.

Essential Requirements

• PREVIOUS AIRLINE EXPERIENCE
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire