Deskside Support Specialist

WilmerHale; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hallmark Aviation is looking for an Airline Account Manager for a prestigious airline at our Atlanta, GA location. The role involves leading operational processes and coordinating with clients to ensure high quality standards are met.

A successful candidate will have significant airline experience, proven leadership skills, and a strong focus on customer satisfaction. This position requires effective communication abilities and the capacity to manage staff effectively.

Qualifications

• 5 years of airline experience preferred, with a minimum of 4 years in a supervisory role.
• Ability to work varied hours and handle pressure.
• Must obtain security clearance and pass a background check.

Responsibilities

• Lead the operational and administrative processes for the airline account.
• Manage staffing issues and conduct hiring.
• Oversee customer relations and ensure service quality.

Skills

Leadership abilities

Organizational skills

Communication skills

Customer satisfaction focus

Problem-solving

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Atlanta, GA (ATL) location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

DEPARTMENT: Atlanta, GA (ATL)

Requirements and Skills Needed

• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader’s responsibility
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
• Flexible and able to promote positive attitudes from subordinates
• Computer Software (Word & Excel), typing, and ticketing experience
• Able to work varied hours

Specific Duties

• Provide hands‑on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long‑term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Essential Requirements

• Previous Airline Experience
• At least 18yrs old, with a High School Diploma or G.E.D.
• English required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures
• Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency.
• Professional demeanor and exceptional presentation.
• Flexible schedule & availability.
• Background Check, Fingerprinting required.
• Drug Screen required on day of hire.