AVP/VP, Commercial Quality Control

axos; San Diego (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Annual cash bonus

RSU bonus

Job summary

Axos Bank seeks an AVP/VP, Commercial Quality Control to lead the first-line QC for Commercial Lending and operations, driving automation and AI-assisted reviews using Claude and n8n. You will own the QC team, roadmap, and regulatory reviews (HMDA, UCC, RegB, Flood) to keep processes audit-ready.

You will manage a blended onshore/offshore team, partner with Lending, Internal Audit, and Operations, and represent QC in AI governance. Strong leadership and regulatory experience are essential.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience will be considered.
• 5+ years in quality control, quality assurance, audit, or operations leadership within commercial lending or banking.
• 3+ years of direct people management experience, including offshore/onshore teams.
• Direct experience sponsoring or utilizing AI and automation tools (e.g., Claude, other GenAI platforms, or low-code/no-code automation solutions) in a quality, review, or operational environment.
• Working knowledge of HMDA, UCC, Reg B, and Flood regulations.
• Proven experience managing internal and external audit and examination relationships, including remediation plans.

Responsibilities

• Lead and manage blended onshore and offshore QC team.
• Own first-line QC review programs across Commercial Lending credit and operations.
• Own and prioritize the CQC AI roadmap and sponsor automation using Claude and n8n.
• Partner with analysts to validate workflows and calibrate human-review posture.
• Represent QC in the bank's AI governance process and ensure compliance with model risk standards.
• Coordinate audit findings remediation and on-time closure across 2LOD/3LOD.

Skills

Quality control leadership

AI governance

Leadership

Stakeholder management

Analytical skills

Regulatory compliance

Written communication

Problem solving

Offshore/onshore management

Education

Bachelor's degree in a related field

Tools

Claude

Claude Skills

Claude Code

n8n

iGrafx

nCino

LoanIQ

Job description

Axos BankTarget Range:$85,000.00/Yr. - $115,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.Eligible for an Annual Discretionary Cash Bonus Target: 12.5%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobThe AVP/VP, Commercial Quality Control leads the first-line quality control (QC) function for Commercial Lending, spanning credit and operations review programs. This role owns the team, standards, and roadmap that keep loan boarding, loan maintenance, credit administration, and regulatory-driven reviews (HMDA, UCC, RegB, LAR, rate changes, and related programs) accurate, timely, and audit-ready.AI is central to this role. The AVP/VP is responsible for transforming manual QC review programs into automated and AI-assisted review workflows, working directly with the team building those workflows in approved tooling (Claude, Claude Skills, Claude Code, and n8n), and for representing Commercial Quality Control in the bank's broader AI governance process. The role also leads a blended onshore and offshore team, and partners closely with Commercial Lending, Internal Audit, and Commercial Operations leadership.Responsibilities:Lead, develop, and manage a blended onshore and offshore Commercial Quality Control team, including hiring, performance management, and career developmentOwn first-line QC review programs across Commercial Lending credit (HMDA, UCC, RegB/Flood, LAR, rate changes, CRR review) and operations (loan boarding, loan maintenance, money movement, PFC)Own and prioritize the CQC AI roadmap: identify manual review programs and checklists suited to automation or AI augmentation, and sponsor the build-out of automated and AI-assisted review workflows using approved tooling (Claude, Claude Skills, Claude Code, n8n)Partner with the analysts and associates building those automations to validate workflows against representative cases, calibrate the applicable human-review posture, and monitor ongoing automation and agent performanceRepresent Commercial Quality Control in the bank's AI governance process, ensuring AI-assisted review workflows meet model risk, audit, and approved-tool standards before and after deploymentOwn audit and examination coordination (2LOD/3LOD) for Commercial QC, including findings management, remediation plan design (system, process, and people/training), and on-time closureOwn capacity planning, value-driver reporting, and SLA/KRI management across the QC function, including coordination with Commercial Centralized Operations reporting standardsQualifications:Bachelor's degree preferred; equivalent combination of education and experience will be considered5+ years of experience in quality control, quality assurance, audit, or operations leadership within commercial lending or banking3+ years of direct people management experience, including managing outsourced, offshore, or blended onshore/offshore teamsDirect experience sponsoring or utilizing AI and automation tools (e.g., Claude, other GenAI platforms, or low-code/no-code automation solutions) in a quality, review, or operational environmentWorking knowledge of commercial lending regulatory and compliance requirements, including HMDA, UCC, Reg B, and Flood regulationsProven experience managing internal and external audit and examination relationships, including findings remediation and corrective action plansStrong analytical, written communication, stakeholder management, and problem-solving skillsExperience with AI governance, model risk management, or third-party risk frameworks within a regulated environmentHands-on familiarity with Claude, Claude Skills/Claude Code, comparable GenAI tools, and low-code automation platforms such as n8nExperience with commercial lending systems and platforms, such as LoanIQ, nCino, or similar solutionsExperience with iGrafx or comparable process mapping, process improvement, and process governance methodologiesAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is