AVP, Life Insurance Operations

Manulife/John Hancock; Massachusetts; Presencial; USD 153 000 - 284 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & life insurance

Pension/401(k) and ESOP

Paid time off & holidays

Resumo da oferta

Manulife/John Hancock is seeking an AVP, Life Insurance Operations to lead critical functions across life payments, policy changes, licensing, commissions and in-force policy administration.

You will champion digital transformation, drive straight-through processing, and manage a global onshore, offshore, and contingent workforce while strengthening controls and delivering on financial commitments.

Qualificações

• 10+ years of progressive leadership overseeing large-scale operations or administrative functions.
• Proven success driving operational transformation, process automation, service excellence, and efficiency improvements.
• Deep understanding of financial services, regulatory and risk considerations in operations.
• Strong financial and commercial acumen, with business case development and investments.
• Executive communication, influencing, negotiation and stakeholder alignment skills.

Responsabilidades

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership.
• Lead end-to-end transformation of customer and producer experience, integrating front- and back-office operations.
• Direct a global workforce of 150+ employees and contingent resources, fostering accountability and development.
• Drive operational excellence through metrics, BI, benchmarks, planning, and risk management.
• Partner across Operations, Distribution, Product, Shared Services to resolve cross-functional challenges.
• Oversee policy administration, vendors, controls, and regulatory alignment to ensure timely service.

Conhecimentos

Leadership

Operations transformation

Regulatory knowledge

Financial acumen

Executive communication

Change management

Strategic thinking

Formação académica

Postgraduate degree preferred

Descrição da oferta de emprego

AVP, Life Insurance Operations

Shape the future of Life Operations and deliver experiences that make it easier for customers and producers to do business with us. As AVP, Life Insurance Operations, you will lead critical functions spanning life payments, policy changes and information, licensing, commissions, and in-force policy administration. You will champion digital transformation, build scalable solutions that enable New Business growth, and lead a global workforce of onshore, offshore, and contingent talent. Working across the U.S. Segment Operations organization and with global, cross‑functional partners, you will drive accurate and efficient execution while strengthening controls, managing risk, and delivering on financial commitments.

Responsibilities

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities.
• Lead end-to-end transformation of the customer and producer experience, integrating front- and back‑office operations, advancing straight-through processing, and scaling shared capabilities.
• Direct a global workforce of 150+ employees and contingent resources, aligning talent to priority outcomes while fostering accountability, development, recognition, and company values.
• Drive operational excellence through performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement of service, quality, efficiency, and financial impact.
• Partner across Operations, Distribution, Product, Shared Services, and global businesses to resolve cross‑functional challenges, improve processes, and deliver scalable solutions that support growth.
• Oversee policy administration, vendors, controls, and emerging risks to ensure accurate and timely service, strong contract and quality management, regulatory alignment, and proactive risk mitigation.

Job Requirements

• 10+ years of progressive leadership experience overseeing large-scale operations or administrative functions and delivering complex, enterprise-level initiatives.
• Proven success driving operational transformation, process automation, service excellence, and sustainable efficiency improvements.
• Deep understanding of the financial services industry, business operations, and the regulatory and risk considerations that shape operational decisions.
• Strong financial and commercial acumen, with experience developing business cases, evaluating investments, and managing financial commitments.
• Exceptional executive communication, influencing, negotiation, and conflict‑resolution skills, with the ability to align senior stakeholders and cross‑functional teams.
• Strategic, analytical, and solutions‑oriented leader who exercises sound judgment and thrives in complex, evolving, and ambiguous environments.
• Demonstrated expertise in change management, organizational leadership, and building collaborative, high‑performing teams.
• Postgraduate degree or relevant professional designation preferred.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $152,900.00 USD - $283,800.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• pension/401(k) savings plans and a global share ownership plan with employer matching contributions and financial education and counseling resources.
• paid time off program includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E‑Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Awards & Recognition

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia‑Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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