AVP, Labor Management

Ardent Health Services; Brentwood (TN); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Ardent Health Services in Brentwood, Tennessee seeks an Assistant Vice President, Workforce Management to provide strategic and technical leadership of value-driven initiatives that cross clinical, operational, and financial boundaries. You will oversee labor resources, productivity, and the UKG Dimensions platform, and manage the Ardent Internal Agency float pool.

This role leads a team supporting Labor/Productivity, Dimensions, and RN Resource teams, partners with system leadership, HR, IT and

Qualifications

• Bachelor’s degree in related field is required; Master’s degree preferred.
• 7+ years of healthcare experience; acute care setting preferred.
• Ability to communicate technical aspects to non-technical stakeholders.
• Knowledge of information systems and complex software applications.
• Excellent interpersonal and communication skills to build partnerships across departments.
• Highly motivated with adaptability in a fast-changing environment.
• Strong data analysis and change management capabilities.

Responsibilities

• Ensure appropriate benchmarks are utilized within the productivity system.
• Manage operations of Ardent Agency program.
• Monitor data integrations (Dimensions, Laborlytics, Lawson) and implement fixes.
• Oversee Timekeeping/Scheduling system updates and expand scheduling capabilities in UKG Dimensions.
• Develop HR-aligned metrics to ensure system reliability and scheduling compliance.
• Analyze scheduling metrics to provide enterprise-wide overview and support local troubleshooting.
• Monitor Absence Management metrics for reliability and trust.
• Collaborate with Laborlytics to improve coding for productivity.
• Oversee predictive scheduling from opening to posting schedules.
• Coordinate with facilities to align pay codes in UKG Dimensions.
• Pursue integration of UKG Dimensions with EPIC to maximize forecasting tool use.
• Maintain service level agreements between UKG, IS, and departments.

Skills

Interpersonal skills

Communication

Problem solving

Team development

Flexibility

Education

Bachelor’s degree in related field

Master’s degree in related field (preferred)

Tools

UKG Dimensions

EPIC

Lawson

Job description

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Job Overview

Assistant Vice President, Workforce Management is responsible for strategic and technical leadership of value driven initiatives that cross clinical, operational, and financial boundaries. Ensure effective/efficient use of the company’s labor resources with oversight of hospital productivity along with overseeing the usage of UKG Dimensions. Oversee the business aspect of the Ardent Internal Agency float pool.

The A VP Workforce Management will manage a team supporting Labor/Productivity, and UKG Dimensions. This position will ensure the effective use of the platforms to drive company objectives around staffing and efficiency. This position also oversee the use of Agency labor and manage the operations of the Ardent In-house Agency program and RN Resource teams. Finally, the AVP Workforce Management oversee the Laborlytics team and collaborate with system leadership, clinical operations, HR, IT and Finance to increase the availability and use of data for value-based initiatives as well as strategic and operational outcomes.

Responsibilities

• Ensure s appropriate benchmarks are utilized within the productivity system.
• Manage s operations of Ardent Agency program.
• Monitor s and ensure s backend integrations deliver accurate and timely data (Dimensions, Laborlytics, Lawson), execute support where failures occur, build requirements to meet ongoing system evolution.
• Oversees s for the implementation, education and evaluation of Timekeeping/Scheduling system software updates and improvements. Expands use of basic and advanced scheduling to capitalize on AIMEE functions with UKG Dimensions.
• Monitor s and report s on system scheduling functions/compliance (Basic and Advanced), develop s metrics (in collaboration with HR) to ensure system reliability and trust. Determine corrective plans of action as required.
• Analyze s and report s on filed scheduling metrics to provide enterprise-wide scheduling overview while supporting troubleshooting at local level.
• Monitor s and report s on system Absence Management functions, develop s metrics (in collaboration with HR to ensure system reliability and trust.
• Collaborate s with Laborlytics team to educate leaders on importance of correct coding for improved productivity; continued efforts to resolve issues to reach standardization or productivity metrics.
• Oversees predictive scheduling process from opening schedules, balancing schedules and posting schedules.
• Works s with facilities to align correct pay codes for standardization in UKG Dimensions.
• Works s toward Integration of UKG Dimensions with EPIC to maximize utilization of Forecasting tool in Dimensions Scheduler.
• Maintains s service level agreements between UKG, Information Services and the departments served.

Qualifications

Job Requirements:

• Bachelor’s degree in related field.
• 7+ years related healthcare experience.
  • Previous experience in an acute care setting and understandings of hospital operations.
• Knowledge of medical terminology and information technology with the ability to communicate technical aspects as needed.
• Understanding of the fundamentals of information systems and complex software applications.
• Excellent interpersonal and communication skills to build and foster collaborative partnerships using a team approach to span traditional boundaries within the health care setting.
• Must be highly motivated with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Demonstrated ability to deliver accurate results on time and efficiently with a customer-focussed approach.
• Demonstrated skill in change management and data analysis.
• Excellent written and verbal communication, complex problem solving and team development skills.

Preferred Job Requirements:

• Master’s Degree in related field.
• Experience with Dimensions timekeeping/absence management/staffing/scheduling/business applications.
• Deep knowledge of clinical staffing needs.