AVP, Labor Management

Ardent Corporate; Brentwood (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Ardent Health, based in Brentwood, Tennessee, seeks an Executive leader for Workforce Management to optimize staffing using UKG Dimensions and EPIC integrations. You will guide labor strategy across clinical, operational, and financial domains, overseeing internal agency float pools and RN resources.

The role requires 7+ years in healthcare, strong data analytics, and change-management skills to drive enterprise-wide efficiency and performance improvements.

Qualifications

• Bachelor’s degree in related field.
• 7+ years related healthcare experience.
• Experience in acute care setting and hospital operations.
• Strong communication and data analysis skills.
• Understanding of health IT systems.

Responsibilities

• Strategically lead value-driven workforce initiatives across clinical, operational, and financial boundaries.
• Oversee labor resources and UKG Dimensions usage to drive staffing efficiency.
• Manage Ardent Internal Agency float pool and in-house RN resources.
• Collaborate with Laborlytics and system leadership to improve data availability and utilization.
• Maintain SLAs between UKG, IT, and departments served.

Skills

Healthcare operations

Team leadership

Data analysis

Change management

Interpersonal communication

Education

Bachelor's degree in related field

Tools

UKG Dimensions

EPIC

Lawson

Job description

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Job Overview: The Assistant Vice President, Workforce Management is responsible for strategic and technical leadership of value driven initiatives that cross clinical, operational, and financial boundaries. Ensure effective/efficient use of the company’s labor resources with oversight of hospital productivity along with overseeing the usage of UKG Dimensions. Oversee the business aspect of the Ardent Internal Agency float pool. The VP Workforce Management will manage a team supporting Labor/Productivity, and UKG Dimensions. This position will ensure the effective use of the platforms to drive company objectives around staffing and efficiency. This position also oversee the use of Agency labor and manage the operations of the Ardent In-house Agency program and RN Resource teams. Finally, the VP Workforce Management oversee the Laborlytics team and collaborate with system leadership, clinical operations, HR, IT and Finance to increase the availability and use of data for value-based initiatives as well as strategic and operational outcomes.

Responsibilities

• Ensure appropriate benchmarks are utilized within the productivity system.
• Manage operations of Ardent Agency program.
• Monitor and ensure backend integrations deliver accurate and timely data (Dimensions, Laborlytics, Lawson), execute support where failures occur, build requirements to meet ongoing system evolution.
• Oversees for the implementation, education and evaluation of Timekeeping/Scheduling system software updates and improvements. Expands use of basic and advanced scheduling to capitalize on AIMEE functions with UKG Dimensions.
• Monitor and report on system scheduling functions/compliance (Basic and Advanced), develop metrics (in collaboration with HR) to ensure system reliability and trust. Determine corrective plans of action as required.
• Analyze and report on filed scheduling metrics to provide enterprise-wide scheduling overview while supporting troubleshooting at local level.
• Monitor and report on system Absence Management functions, develop metrics (in collaboration with HR to ensure system reliability and trust.
• Collaborate with Laborlytics team to educate leaders on importance of correct coding for improved productivity; continued efforts to resolve issues to reach standardization or productivity metrics.
• Oversees predictive scheduling process from opening schedules, balancing schedules and posting schedules.
• Works with facilities to align correct pay codes for standardization in UKG Dimensions.
• Works toward Integration of UKG Dimensions with EPIC to maximize utilization of Forecasting tool in Dimensions Scheduler.
• Maintain service level agreements between UKG, Information Services and the departments served.

Qualifications

Job Requirements:

• Bachelor’s degree in related field.
• 7+ years related healthcare experience.
• Previous experience in an acute care setting and understanding of hospital operations.
• Knowledge of medical terminology and information technology with the ability to communicate technical aspects as needed.
• Understanding of the fundamentals of information systems and complex software applications.
• Excellent interpersonal and communication skills to build and foster collaborative partnerships using a team approach to span traditional boundaries within the health care setting.
• Must be highly motivated with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Demonstrated ability to deliver accurate results on time and efficiently with a customer-focused approach.
• Demonstrated skill in change management and data analysis.
• Excellent written and verbal communication, complex problem solving and team development skills.

Preferred Job Requirements:

• Master’s Degree in related field.
• Experience with Dimensions timekeeping/absence management/staffing/scheduling/business applications.
• Deep knowledge of clinical staffing needs.