AVP IT Infrastructure & Operations — Hybrid Leadership

Educause; Chicago (IL); Hybrid; USD 190,000 - 270,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The University of Chicago ITS seeks an Assistant Vice President for IT Infrastructure and Operations to provide executive leadership for networks, computing/storage, cloud infrastructure, data center services, collaboration technologies, service management, end-user support, and enterprise architecture.

This role oversees all telecommunications services for the University and Medicine, leading about 120 staff and contractors.

Qualifications

• Bachelor's degree in a relevant technical discipline is required.
• Master's degree in a related technical or business field is preferred.
• 12+ years of progressive IT leadership experience in complex environments.
• Experience with research university needs and academic IT partnerships.
• Familiarity with ITIL-based service management, automation, and AI-enabled operations.

Responsibilities

• Develop and execute a multiyear infrastructure, cloud, and architecture roadmap aligned with priorities and risks.
• Lead modernization of hybrid infrastructure and service delivery with automation and AI.
• Prepare infrastructure for data-intensive workloads and AI-enabled services.
• Direct telecommunications and portfolio services, including SLAs, capacity, and support models.
• Oversee service management, end-user support, and change/release practices.
• Manage budgets, vendor agreements, and strategic relationships with major providers.
• Coordinate governance across schools and University partners while maintaining accountability.
• Lead a high-performance team and foster a respectful, inclusive culture.

Skills

Executive leadership

Strategic planning

Vendor management

ITIL service management

AI operations

Education

Bachelor's degree in technical discipline

Master's degree in business or technical field

Tools

ITIL framework

Cloud infrastructure

Automation tools

Job description

The University of Chicago ITS seeks an Assistant Vice President for IT Infrastructure and Operations to provide executive leadership for networks, computing/storage, cloud infrastructure, data center services, collaboration technologies, service management, end-user support, and enterprise architecture.

This role oversees all telecommunications services for the University and Medicine, leading about 120 staff and contractors.