AVP, Infrastructure & Operations

belron; United States; Hybrid; USD 200,000 - 300,000; Full time

Job summary

Belron is seeking an Assistant Vice President, US Infrastructure & Operations to lead day-to-day operations across the United States. The role ensures secure, scalable, resilient, and high-performing technology services for a distributed hybrid workforce.

The AVP will own Service Desk Operations, Service Management, Digital Workplace, Cloud & Hosted Infrastructure, Network, Incident and Change Management, and legacy systems, translating regional strategy into measurable outcomes while

Qualifications

• Leads US Infrastructure & Operations leadership with focus on secure, scalable, resilient tech services.
• Translates regional strategy into delivered outcomes while ensuring uptime and continuity.
• Hands-on engineering leadership across network, cloud, data center, server/storage and endpoints.

Responsibilities

• Oversee day-to-day delivery across US I&O functions including Cloud, Networking, Service Desk, Digital Workplace and Heritage Systems.
• Provide engineering leadership for design, implementation, lifecycle management of network, cloud, data center, servers and endpoints.
• Lead incident, problem, and change management including major incident response and RCA.
• Drive automation, standardization, and continuous improvement across infrastructure operations and tooling.
• Modernize legacy systems with cybersecurity alignment and disaster recovery planning.
• Lead a multi-site team of directors, managers, engineers and specialists; manage performance and on-call models.
• Represent US I&O in governance, metrics, vendor management and cross-functional planning to align with global standards.

Skills

Network architecture

Cloud & on-premise infra

Data center infrastructure

Server & storage

Virtualization

Endpoint/desktech

Automation

Job description

The Assistant Vice President, US Infrastructure & Operations is a leadership role reporting to the VP, US Infrastructure & Operations and leading the day-to-day operational and engineering needs for all Infrastructure & Operations services across the United States.

This leader ensures secure , scalable , resilient , and high-performing technology services for a highly distributed and hybrid US workforce .

This AVP provides leadership and executive representation across forums and functions, while carrying primary accountability for the execution of Service Desk Operations, Service Management, Digital Workplace Management, Cloud & Hosted Infrastructure, Network Infrastructure, Incident, Release & Change Management, Major Incident Management, Service Transition, and legacy/heritage platform operations across the US business.

The role pairs broad operational ownership with deep technical engagement , providing hands-on engineering leadership across network , cloud and on-premise infrastructure , server and storage , virtualization , and endpoint / desktop domains - translating regional strategy into delivered outcomes while maintaining stringent uptime , disaster recovery , and business continuity requirements across modern cloud platforms , mainframe , and internally developed bespoke software systems .

What You Will Do

Operational Delivery, Technical Execution & Architecture

Day-to-day delivery across all US I&O functions-Cloud & Hosting, Networking, Service Desk, Deskside Support, Service Management, Digital Workplace, and Heritage Systems-ensuring services meet uptime, performance, and user-experience targets.

Provide hands-on engineering leadership across the design, implementation, and lifecycle management of: network architecture (LAN, WAN, SD-WAN, wireless, VPN); cloud infrastructure (IaaS, PaaS) and hybrid environments; data center and on-premise infrastructure; server, storage, and backup/recovery platforms; virtualization and containerization; and endpoint/desktop engineering including remote and frontline workforce solutions.

• network architecture (LAN, WAN, SD-WAN, wireless, VPN)
• cloud infrastructure (IaaS, PaaS) and hybrid environments
• data center and on-premise infrastructure
• server, storage, and backup/recovery platforms
• virtualization and containerization
• endpoint/desktop engineering including remote and frontline workforce solutions

Lead incident , problem , and change management, including major incident response and root-cause engineering, driving measurable improvement in MTTR, availability, and digital experience.

Execute resilient engineering practices including failover simulations, redundancy and backup validation, chaos testing, and capacity and availability forecasting.

Drive automation, standardization, and continuous improvement across infrastructure operations, including responsible use of enterprise-approved AI-assisted tooling.

Operate and modernize legacy/heritage systems including mainframe and bespoke platforms, and ensure strong cybersecurity alignment in partnership with security teams.

People, Team Leadership & Talent Development

Lead, coach, and develop a team of directors, managers, engineers, and technical specialists across multiple infrastructure and operations domains, building bench strength and a culture of engineering excellence.

Foster a culture of accountability, innovation, and continuous learning, and manage team performance, workload, and on-call /escalation models for sustainable delivery.

Drive workforce planning, succession planning, and talent acquisition to support evolving technologies and a distributed workforce.

Build strong relationships with US IT leadership, application owners, security, and operational and field stakeholders, and represent I&O delivery in cross-functional planning, change advisory, and release coordination.

Governance , Metrics , Risk & Vendor Management

Maintain and act on regional performance dashboards including SLAs, SLOs, KPIs, uptime, resilience posture, and operational health metrics.

Apply ITIL-aligned change, release, and service management discipline, improving deployment success, stability, and compliance.

Identify and remediate US-specific risks, resilience gaps, and single points of failure; support disaster recovery and business continuity planning and execution; and ensure compliance with regulatory, security, and internal governance requirements.

Support Opex and Capex budget execution and cost optimization, and oversee vendor selection, contract negotiation, and performance management within the VP's financial framework.

Regional Execution & Global Alignment

Represent US Infrastructure & Operations leadership across internal, enterprise, and global forums as required .

Translate global standards, architectures, and governance frameworks into executable regional plans and operating procedures.

Contribute US operational perspectives and requirements to global design workshops a