AVP, Infrastructure & Operations

Safelite; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Weekly pay & bonuses

Benefits package worth $10k+

Tuition reimbursement

Benefits portal

Job summary

Safelite in Columbus, Ohio is seeking the Assistant Vice President, US Infrastructure & Operations to lead day-to-day engineering and operations for Cloud & Hosted Infrastructure, Networking, Service Desk, and Digital Workplace across the United States.

You will translate strategy into deliverables, ensure uptime, disaster recovery, and security alignment, build leadership across directors and engineers, and partner with security, application owners, and regional stakeholders to sustain a

Qualifications

• Bachelor’s degree or equivalent in IT, CS, or engineering.
• 10+ years progressive IT infrastructure experience with 5+ years in leadership.
• Deep hands-on expertise across network, cloud, server, storage, and endpoint domains.
• ITIL v4 and cloud certifications preferred.
• Experience leading hybrid cloud transformations for remote and frontline workers is a plus.

Responsibilities

• Day-to-day delivery across all US I&O functions—Cloud & Hosting, Networking, Service Desk, Deskside Support, Service Management, Digital Workplace, and Heritage Systems.
• Provide hands-on engineering leadership across design, implementation, lifecycle management of network, cloud, data center, server/storage, virtualization, containers, and endpoint engineering.
• Lead incident, problem, and change management, including major incident response and root-cause engineering.
• Execute resilient engineering practices including failover simulations, redundancy testing, chaos testing, and capacity forecasting.
• Drive automation, standardization, and continuous improvement across infrastructure operations and AI-assisted tooling.
• Operate and modernize legacy/heritage systems and ensure cybersecurity alignment with security teams.

Skills

Strategic IT Leadership

Infrastructure Management

Team Leadership

Cloud & On-Premise

ITIL & Service Management

Cybersecurity Awareness

Education

Bachelor’s Degree in IT/Engineering

Master’s Degree in IS/Technology Management

Job description

Does this position interest you? We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

TheAssistantVicePresident, US Infrastructure & OperationsisaleadershiprolereportingtotheVP, US Infrastructure & Operationsandleadingtheday-to-dayoperationalandengineeringneedsforallInfrastructure & OperationsservicesacrosstheUnitedStates.

Thisleaderensuressecure,scalable,resilient,andhigh-performingtechnologyservicesforahighlydistributedandhybridUSworkforce.

This AVP provides leadership and executive representation across forums and functions, while carrying primary accountability for the execution of Service Desk Operations, Service Management, Digital Workplace Management, Cloud & Hosted Infrastructure, Network Infrastructure, Incident, Release & Change Management, Major Incident Management, Service Transition, and legacy/heritage platform operations across the US business.

Therolepairsbroadoperationalownershipwithdeeptechnicalengagement,providinghands-onengineeringleadershipacrossnetwork,cloudandon-premiseinfrastructure,serverandstorage,virtualization,andendpoint/desktopdomains—translatingregionalstrategyintodeliveredoutcomeswhilemaintainingstringentuptime,disasterrecovery,andbusinesscontinuityrequirementsacrossmoderncloudplatforms,mainframe,andinternallydevelopedbespokesoftwaresystems.

What You Will Do

OperationalDelivery,TechnicalExecution& Architecture

• Day-to-day delivery across all US I&O functions—Cloud & Hosting, Networking, Service Desk, Deskside Support, Service Management, Digital Workplace, and Heritage Systems—ensuring services meet uptime, performance, and user-experience targets.

• Provide hands-on engineering leadership across the design, implementation, and lifecycle managementof:network architecture (LAN, WAN, SD-WAN, wireless, VPN); cloud infrastructure (IaaS, PaaS) and hybrid environments; data center andon-premiseinfrastructure; server, storage, and backup/recovery platforms; virtualization and containerization; and endpoint/desktop engineering including remote and frontline workforce solutions.

• Leadincident,problem, and change management, including major incident response and root-cause engineering, driving measurable improvement in MTTR, availability, and digital experience.

• Execute resilient engineering practices including failover simulations, redundancy and backup validation, chaos testing, and capacity and availability forecasting.

• Drive automation, standardization, and continuous improvement across infrastructure operations, including responsible use of enterprise-approved AI-assisted tooling.

• Operate and modernize legacy/heritage systems including mainframe and bespokeplatforms, andensure strong cybersecurity alignment in partnership with security teams.

People, TeamLeadership&TalentDevelopment

• Lead, coach, and develop a team ofdirectors,managers, engineers, and technical specialists across multiple infrastructureand operationsdomains, building bench strength and a culture of engineering excellence.

• Foster a culture of accountability, innovation, and continuous learning, and manage team performance, workload, andon-call/escalation models for sustainable delivery.

• Drive workforce planning, succession planning, and talent acquisition to support evolving technologies and a distributed workforce.

• Build strong relationships with US IT leadership, application owners, security, and operational and field stakeholders, and represent I&O delivery in cross-functional planning, change advisory, and release coordination.

Governance,Metrics, Risk &VendorManagement

• Maintain and act on regional performance dashboards including SLAs, SLOs, KPIs, uptime, resilience posture, and operational health metrics.

• Apply ITIL-aligned change, release, and service management discipline, improving deployment success, stability, and compliance.

• Identifyand remediate US-specific risks, resilience gaps, and single points of failure; support disaster recovery and business continuity planning and execution; and ensure compliance with regulatory, security, and internal governance requirements.

• SupportOpexandCapexbudget execution and cost optimization, and oversee vendor selection, contract negotiation, and performance management within the VP’s financial framework.

Regional Execution & Global Alignment

• RepresentUS Infrastructure & Operations leadership across internal, enterprise, and global forums asrequired.

• Translate global standards, architectures, and governance frameworks into executable regional plans and operating procedures.

• Contribute US operational perspectives and requirements to global design workshops andstandardsdevelopment.

• Support the regional resilience strategy, ensuring critical services meet uptime, disaster recovery, and business continuity requirements.

• Performs other duties as assigned

• Complied with all policies and standards

What You Will Need

• Bachelor’sDegree in Information Technology, Computer Science, Engineering,orrelatedfield(orequivalentexperience); Master’sDegree, Information SystemsorTechnology Management (MBApreferred)

• 10+yearsProgressiveITexperienceincludingleadershipofinfrastructureandoperationsteams,with5+yearsofpeopleleadership,includingmanagingleadersofleaders,acrossmultipleinfrastructuredomainsincomplex,distributedenvironments.

• Deepdomainexpertise- Deep,hands-onexpertiseacrossenterpriseinfrastructuredomains—network,cloud,server,storage,virtualization,andendpoint—incomplex,distributedenvironments,witharecordofleadingdeliveryandmajorincidentresolution.

• Strategy,budget&vendordelivery- Provenexperiencedevelopingandexecutinginfrastructureplansandmanagingbudgets, vendors,andlarge-scaletechnologyinvestments.

• ProfessionalCertifications- Oneormoregivenstrongconsideration: ITIL v4 (FoundationthroughExpert);cloudcertifications(AWS, Azure, GoogleCloud); CISSP; PMPorPRINCE2; ISO 20000/27001orCOBIT;LeanSix Sigma. Experienceleadinghybridcloudtransformationsandmodernworkplacetechnologiesforremoteandfrontlineworkersisaplus.

What You Will Get

• Competitive weekly pay and bonus opportunities.

• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 in tuition reimbursement per year.

• View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

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