AVP Claim Manager

Chubb Ltd.; Dallas (TX); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Chubb Ltd. in Dallas seeks an experienced claims leader to supervise staff, drive quality in claim handling, and uphold policy expectations across teams.

You will review claim handlers’ work, set objectives, and ensure timely, accurate investigations using Brandywine systems when needed. Responsibilities include analyzing coverage positions, coordinating with counsel, negotiating with carriers, managing litigation budgets, mentoring colleagues, and reporting significant developments to

Responsibilities

• Regularly review claim handlers’ work, using Brandywine systems as necessary, to ensure the effective discharge of core claim handling responsibilities.
• Thorough and timely review of requests for authority presented by claim handlers, including specific recommendations with supporting considerations to senior management as necessary.
• Set objectives for claim professionals and track progress throughout the year. Provide positive and constructive feedback, and strive to identify growth opportunities.
• Clearly communicate company’s policies, requirements and expectations. Identify and address performance issues. Conduct mid-year and year-end performance reviews.
• Foster a positive work environment.
• Analyze contracts, policies, applicable law and facts/circumstances surrounding claims to determine appropriate coverage position, and to resolve claims on reasonable terms and at an appropriate value.
• Responsible for conducting/managing factual claims investigation, including communications with policyholders, remediation experts, counsel and others to gather all claim facts.
• Negotiate cost sharing agreements with carriers/policyholders.
• Assign defense counsel and manage litigation strategy and budgets.
• Evaluate claims and make recommendations to management regarding claim resolution plans.
• Maintain physical/electronic claim file, and claim information captured in claim systems.
• Respond to internal requests for information from management, reinsurers, auditors, etc.
• Prepare timely and accurate reports to management regarding significant claim developments.
• Provide the highest levels of service to Chubb business partners.
• Mentor/assist colleagues, and otherwise share technical expertise with other members of staff.
• Identify opportunities to enhance operations and more effectively achieve Brandywine’s organizational objectives and communicate the same in a constructive and positive manner.
• Some travel may be required.

Job description

JOB RESPONSIBILITIES

Staff Management

• Regularly review claim handers’ work, using Brandywine systems as necessary, to ensure the effective discharge of core claim handling responsibilities.
• Thorough and timely review of requests for authority presented by claim handlers, including specific recommendations with supporting considerations to senior management as necessary.
• Set objectives for claim professionals and track progress throughout the year. Provide positive and constructive feedback, and strive to identify growth opportunities.
• Clearly communicate company’s policies, requirements and expectations. Identify and address performance issues. Conduct mid-year and year-end performance reviews.
• Foster a positive work environment.

Account Management & Claim Handling

• Analyze contracts, policies, applicable law and facts/circumstances surrounding claims to determine appropriate coverage position, and to resolve claims on reasonable terms and at an appropriate value.
• Responsible for conducting/managing factual claims investigation, including communications with policyholders, remediation experts, counsel and others to gather all claim facts.
• Negotiate cost sharing agreements with carriers/policyholders.
• Assign defense counsel and manage litigation strategy and budgets.
• Evaluate claims and make recommendations to management regarding claim resolution plans.
• Maintain physical/electronic claim file, and claim information captured in claim systems.
• Respond to internal requests for information from management, reinsurers, auditors, etc.
• Prepare timely and accurate reports to management regarding significant claim developments.
• Provide the highest levels of service to Chubb business partners.
• Mentor/assist colleagues, and otherwise share technical expertise with other members of staff.
• Identify opportunities to enhance operations and more effectively achieve Brandywine’s organizational objectives and communicate the same in a constructive and positive manner.
• Some travel may be required.