AVP, CCaaS & AI Transformation

Deloitte France

Kansas City (MO)

On-site

USD 172,000 - 308,000

Full time

6 days ago

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Job summary

Deloitte is seeking an Associate Vice President to grow and deliver its CCaaS and AI Transformation practice in the US. You will lead executive-level client relationships, shape transformation programs using CX technologies, and drive multi-disciplinary teams to deliver measurable value.

The role requires 10+ years in digital, cloud, contact center or customer service solutions, with 5+ years in CCaaS, plus hands-on experience with NICE CXone or Amazon Connect, and a track record of pursuing and

Qualifications

10+ years delivering digital, cloud, contact center, or customer service solutions.
5+ years focused on CCaaS or customer service transformation.
5+ years spanning sales/pre-sales and delivery, including at least 3 pursuits and 2 implementation, migration, or optimization programs.

Responsibilities

Lead executive-level client relationships and advise stakeholders on contact center, CCaaS, and AI-enabled service transformation.
Shape and deliver transformation programs using NICE CXone, Amazon Connect, and related CX technologies.
Lead pursuit strategy, client workshops, solution development, proposals, estimates, and executive presentations.