AVP, Business Lending Operations

Dupaco Community Credit Union; Cedar Rapids (IA); On-site; USD 110,000 - 170,000; Full time

Job summary

Dupaco Community Credit Union in Cedar Rapids, IA seeks a Business Lending Operations leader to oversee a critical function ensuring accurate, efficient commercial lending support and exceptional member service. You will mentor staff, champion process improvements, and help shape strategic direction for the business lending function.

You will collaborate with Commercial Banking, Credit Administration, Compliance and Legal to ensure compliant, timely loan closings and outstanding member

Qualifications

• 7+ years of credit and/or lending experience.
• Extensive knowledge of commercial loan processing and documentation.
• Ability to lead in a fast-paced environment.
• Maintain confidentiality and discretion in credit union matters.
• Self-starter with initiative, motivation and accountability.
• Excellent written, verbal, and interpersonal communication.

Responsibilities

• Oversee the department’s daily work and set strategic priorities and operating plans.
• Coach and develop staff to keep engagement high and performance strong.
• Budget, monitor and approve department expenses including training and workforce.
• Build internal and external relationships with peer groups and industry/community groups.
• Monitor trends and feedback from surveys and member inputs.
• Demonstrate Dupaco leadership, change management and project management.

Skills

Leadership

Coaching

Budgeting

Stakeholder relationship management

Change management

Project management

Risk management

Multilingual

Tools

Business systems

Job description

Description

Ready to lead a team that directly influences the success of our business lending organization? As our Business Lending Operations leader, you'll oversee a critical function that ensures commercial lending relationships are supported with accuracy, efficiency, and exceptional service. Beyond managing operations, you'll develop and mentor team members, champion process improvements, foster a high-performance culture, and help shape the strategic direction of our business lending function. This role offers the opportunity to make a visible impact on both the people you lead and the organization you help drive forward.

Job Details

Ready to lead a team that directly influences the success of our business lending organization? As our Business Lending Operations leader, you'll oversee a critical function that ensures commercial lending relationships are supported with accuracy, efficiency, and exceptional service. Beyond managing operations, you'll develop and mentor team members, champion process improvements, foster a high-performance culture, and help shape the strategic direction of our business lending function. This role offers the opportunity to make a visible impact on both the people you lead and the organization you help drive forward.
#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

• Responsible for department’s daily work and creating and/or executing on strategic priorities and department operational plans.
• Supervise and provide coaching and development for employees to ensure employees are engaged and effectively meeting expectations of their jobs.
• Budget, monitor and approve operational expenses including training, workforce, and other department expenses.
• Create and maintain collaborative internal and external relationships through internal peer groups / focus groups as well as various industry and/or community organizations both regionally and nationally.
• Monitor current trends and insights brought forward by various surveys or other voice of the employee and member methods.
• Exhibit overall Dupaco Leadership skills such as initiative, change management, and project management.

Job Expectations

• Partner with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to ensure efficient loan processing, risk management, and member service outcomes.
• Manage and own the end-to-end business loan processing function which includes, preparing and reviewing loan documentation, coordinating financial statement tracking, conducting insurance, flood, HMDA, and tax delinquency reviews, and evaluating real estate purchase agreements, construction loan documentation, title searches, title policies, and closing statements to ensure accurate, compliant, and timely loan closings.
• Serve as the member experience owner related to commercial processing, compliance and portfolio management. This will include management of Service Level Agreements, knowledge management, soliciting feedback related to policy and procedure, and working on the buildout of systems to improve member access.
• Maintain compliance with applicable regulations, lending requirements, and internal policies, including Fair Lending, HMDA, Flood, FHLB, KYC, KYB, EDD, and Credit Policy requirements. Partner with Compliance, Legal, Credit Administration, and leadership on audits and regulatory reviews.
• Establish and monitor risk parameters that support the Credit Union's mission while ensuring sound lending, portfolio, operational, and compliance risk management practices.
• Contribute to departmental strategy and continuous improvement efforts by developing and optimizing processes, establishing efficient request workflows and member-centric service level agreements (SLAs).
• Perform other duties as assigned.

You’ll Need

• 7+ of credit and/or lending experience
• Extensive knowledge of commercial loan processing and documentation gained through five or more years of related experience.
• Ability to lead and solve problems effectively in a fast-paced environment.
• Maintain confidentiality and exercise discretion in all credit union matters.
• Self-starter with strong initiative, motivation, and accountability.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to make sound business decisions and manage risk appropriately.
• Knowledge of applicable financial regulations and compliance requirements.
• Strong technology skills and proficiency with business systems.
• Multi-lingual preferred.