AVP Branch Sales & Client Service Leader

Northern Bank; Woburn (MA); On-site; USD 74,000 - 100,000; Full time

Job summary

Northern Bank in Woburn, MA, is seeking a Sales & Service Manager, AVP, to lead daily branch operations, drive revenue growth, and deliver a white-glove client experience on site. You will mentor a team, uphold compliance, and balance service excellence with sales objectives.

The role requires 3–5+ years in sales or service management in financial services, strong communication, and relationship-building skills.

Qualifications

• 3-5+ years in a sales/service management role in financial services.
• Proven track record of meeting sales goals and client satisfaction.
• Ability to lead, motivate and develop a team in a fast-paced environment.
• Strong communication and interpersonal skills across levels.
• Knowledge of bank compliance, KYC, BSA.

Responsibilities

• Oversee day-to-day branch operations, ensuring processes and service protocols are followed.
• Drive revenue growth and track performance metrics for branch.
• Recruit, coach, and develop branch staff with performance reviews.
• Maintain professional branch environment and allocate resources.
• Lead white-glove client service and resolve escalated client concerns.
• Identify and capitalize on sales opportunities from walk-ins and calls.
• Build deep relationships with clients and community stakeholders.

Skills

Sales leadership

Client relationship skills

Communication

Bank compliance knowledge

Team management

Job description

Northern Bank in Woburn, MA, is seeking a Sales & Service Manager, AVP, to lead daily branch operations, drive revenue growth, and deliver a white-glove client experience on site. You will mentor a team, uphold compliance, and balance service excellence with sales objectives.

The role requires 3–5+ years in sales or service management in financial services, strong communication, and relationship-building skills.