AVP Branch Manager I( Floater Team)

govconcareershub.com; Tallahassee (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Addition Financial is seeking a Branch Manager to lead our team, partner with the Regional Director, and drive revenue growth across branch locations. You will guide daily operations, develop and execute strategies, and foster a culture of empathy, accountability, and service excellence.

The role focuses on delivering exceptional member experiences, achieving branch targets, and building community relationships to promote growth. A collaborative, high-performance leader will thrive here.

Responsibilities

• Develop, implement, and maintain branch strategies as documented in the annual business plan.
• Foster a positive, high-performing culture within the branch to support teammate engagement.
• Monitor and enhance branch performance metrics, including Net Promoter Score (NPS), Google reviews, and member satisfaction.
• Analyze performance data to set objectives, optimize staffing levels, and drive profitability.
• Ensure the delivery of consistent and reliable service standards across all branch locations to uphold our brand promise and earn member trust.
• Drive a high-impact service culture that elevates member experience, strengthens brand loyalty, and positions the credit union as a trusted financial partner.
• Support consultative sales effort to deepen member relationships and meet financial needs.
• Ensure clear communication with teammates through morning huddles and follow-ups from Branch Manager’s meetings.

Job description

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

Summary

The Branch Manager will work closely with the Regional Director to develop and implement strategies that support branch initiatives, drive revenue growth, and achieve organizational goals. In this leadership role, you will be responsible for guiding and developing your branch team to ensure success at the individual, branch, and organizational levels. This role fosters a collaborative, high-performance culture grounded in empathy, accountability, and resourcefulness. The Branch Manager is responsible for delivering exceptional member experiences, maintaining operational excellence, achieving branch performance targets, and developing relationships in the community to promote growth. By promoting team engagement, continuous improvement, and a positive culture, this leader supports daily operations and ensures consistent, high-quality service across all branch locations

Duties & Responsibilities

Branch Leadership & Strategy

• Develop, implement, and maintain branch strategies as documented in the annual business plan.
• Play a pivotal role in fostering and championing a positive, high-performing culture within your branch that supports teammate engagement and contributes to making Addition Financial an exemplary workplace.
• Monitor and enhance branch performance metrics, including Net Promoter Score (NPS), Google reviews, and member satisfaction.
• Analyze performance data to set objectives, optimize staffing levels, and drive profitability.
• Ensure the delivery of consistent and reliable service standards across all branch locations to uphold our brand promise and earn member trust.
• Drive a high-impact service culture that elevates member experience, strengthens brand loyalty, and positions the credit union as a trusted financial partner.
• Support consultative sales effort to deepen member relationships and meet financial needs.
• Ensure clear communication with teammates by disseminating all updates and changes through morning huddles, follow-ups from Branch Manager’s meetings, and Manager