Avid Waukesha - Front Desk Supervisor

Aimbridge Hospitality LLC; Waukesha (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company is seeking a Front Desk Supervisor in Waukesha, WI. In this role, you will lead a team to provide exceptional guest experiences, ensuring smooth check-ins and operational excellence. Requirements include a high school diploma and 2-3 years of hotel experience, preferably in a supervisory position. You will also manage revenue strategies and train staff. The company offers a competitive benefits package including medical coverage and paid time off.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth.
• Track logs, manage messages and packages professionally.
• Stay sharp on rates, packages, and promotions to boost revenue.
• Build a strong team, train associates, and tackle guest concerns.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader & Problem Solver

Education

High School diploma or equivalent

College coursework in a related field

Job description

Address 2201 Meadow Ln, Waukesha, WI, 53072

Job Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits Package

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Welcome to avid hotel Milwaukee West - Waukesha. Conveniently located off of I94‑E you will find us on the southwest corner of Meadow Lane and Marshview Street. We are less than 3 miles from the Waukesha County Airport, Waukesha County Expo Center and Center Court Sports Complex. If you’re traveling on business, avid hotel Milwaukee West - Waukesha is central to businesses such as GE Healthcare, Lakeland Supply Inc., Skycom Avionics Inc. and many more. When you return to relax at this Waukesha hotel, you’ll find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black‑out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55‑inch HD TV and free Wi‑Fi. In the morning, come down to the lobby for your free Good all round breakfast and fresh bean‑to‑cup coffee. Enjoy a range of high-quality items on site, or simply grab and go. For fitness fans, warm up and work out in our brand new gym, before heading out for the day.