Avid Waukesha - Front Desk Agent

Aimbridge Hospitality LLC; Waukesha (WI); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Job summary

A leading hospitality company located in Waukesha seeks a Front Desk Agent. This role is key to creating exceptional guest experiences through welcoming service and efficient management of reservations and check-ins. You will also need to demonstrate strong communication skills and be adept at problem-solving. Open availability, including weekends and holidays, is essential for this position. Full-time hires are eligible for a competitive benefits package, including medical coverage and a 401k plan.

Qualifications

• Experience in a hotel or related field preferred.
• Strong ability to manage multiple requests and tasks efficiently.
• Open availability including weekends and holidays.

Responsibilities

• Welcome guests with a warm experience.
• Manage reservations, requests, and check-ins/check-outs.
• Quickly resolve issues and maintain smooth operations.
• Handle reservations, check-ins/check-outs, and financial details with organization.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel/related field preferred

Tools

Hotel management software

Microsoft Office suite

Job description

Address 2201 Meadow Ln, Waukesha, WI, 53072

Job Description

Shifts will vary between both 7am-3pm and 3pm-11pm. Schedules may change each week depending on business needs. The hotel needs someone with open availability, including weekends and holidays.

Overview

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Welcome to avid hotel Milwaukee West - Waukesha. Conveniently located off of I94-E you will find us on the southwest corner of Meadow Lane and Marshview Street. We are less than 3 miles from the Waukesha County Airport, Waukesha County Expo Center and Center Court Sports Complex. We focus on getting the essentials right, every time, with high-quality mattresses and bedding and blackout roller shades. You can expect a sound sleep, with a 55-in HD TV and free Wi-Fi. In the morning, come down to the lobby for your free Good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply grab and go. For fitness fans, warm up and work out in our brand new gym, before heading out for the day.

Application deadline for Colorado positions:

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