Aviation Software Support Specialist

Default Brand; United States; Remote; USD 36,000 - 41,000; Full time

Job summary

CAMP Software Inc., a leader in FBO management solutions, is hiring for a Tier I Help Desk Support role. You will troubleshoot software issues, assist clients, and guide them through corrective steps, with escalation when needed.

Join a team that delivers real-time data and streamlined workflows, supporting aviation customers worldwide. The compensation ranges from $26 to $30 per hour, with opportunities to grow in a dynamic, AI-enabled support environment.

Qualifications

• Associate degree or equivalent with at least 2 years of related experience.
• Experience presenting basic software training to users.
• Positive attitude toward AI-enabled tools and automation.
• Knowledge of aviation industry is a plus.
• Ability to read and interpret technical procedures and communicate clearly.

Responsibilities

• Troubleshoot, diagnose, identify, and resolve software issues by means of research, testing and remote screen sharing.
• Provide Tier I support answering help desk phone line and email for all requests; includes the Emergency Support line.
• Provide answers directly to clients by identifying problems, researching answers, and guiding client through corrective steps clearly.
• Escalates incidents to Senior Support Engineers and alert manager of priorities and problems.
• Consult customers on the ideal use of the software based on best practice and customer business processes.
• If unable to provide the solution, collect and document necessary information for appropriate specialist to address.
• Create and maintain working documents which includes processes, procedures, FAQs, and known errors, etc.- contributing to a working knowledgebase.
• Adheres to Software Maintenance Agreement timelines and requirements.
• Assists other help desk Technicians as needed
• Other duties may be assigned

Skills

Customer support

Troubleshooting

Client communication

Training delivery

Education

Associate degree or equivalent

Tools

SQL

Oracle

Windows Server

Microsoft Office

Job description

CAMP Software Inc., a leader in FBO management solutions, is hiring for a Tier I Help Desk Support role. You will troubleshoot software issues, assist clients, and guide them through corrective steps, with escalation when needed.

Join a team that delivers real-time data and streamlined workflows, supporting aviation customers worldwide. The compensation ranges from $26 to $30 per hour, with opportunities to grow in a dynamic, AI-enabled support environment.