Aviation Services Representative 1

Garmin; Olathe (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin International is seeking a full-time Aviation Services Representative 1 at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Aviation Services products, handling phone calls, emails, chat, and web posts in a timely manner.

The role also escalates issues for resolution, documentation, and follow-up when necessary. Responsibilities include resolving inquiries, assisting with subscriptions and payments, and developing knowledge of

Qualifications

• High School Diploma or GED.
• Demonstrated customer service knowledge.
• Proficient verbal, written and interpersonal communication skills.
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others.
• Excellent time management and follow-up skills.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.

Responsibilities

• Resolve basic customer inquiries and requests for Garmin products and services via phone, email, chat, and social media/web formats.
• Assist customers in selecting aviation services and processing subscription payments, including investigating auto-renewal issues and refunds.
• Provide excellent customer service to foster a positive experience and reflect Garmin's support quality.
• Develop knowledge of application support for Air Services products (Garmin Pilot, Aviation Database Manager, FltPlan Go).
• Maintain knowledge of resources, systems, and databases.
• Receive and escalate field-related issues to drive product improvements and timely resolutions.
• Monitor client and server alarms to ensure websites and applications perform as intended and assist teammates as needed.
• Consult on FAQ topics for commonly encountered questions.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Attendance reliability

Teamwork

Multiscreen navigation

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Aviation Services Representative 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic technical customer support for Garmin's Aviation Services products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve basic customer inquiries and requests regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats
• Work with customers to determine which aviation service(s) will work best for their individual needs and assist with the purchasing process of subscriptions including taking payment information, investigating auto-renewal issues and refunds
• Display strong customer service skills to ensure a positive customer experience that fosters confidence in the company and reflects the quality of the support services provided
• Develop working knowledge of application support for Air Services products including Garmin Pilot, Garmin Aviation Database Manager, and FltPlan Go
• Develop working knowledge and location of resources, systems and databases
• Receive and elevate field-related issues to drive product improvements and facilitate timely resolution of emerging concerns
• Monitor alarms for all clients and servers to ensure website(s) and applications are performing as desired; assist other associates with this responsibility
• Consult frequently asked question topics for commonly encountered questions

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service knowledge
• Proficient verbal, written and interpersonal communication skills
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Pilot Rating

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits