Aviation Returns & Fulfillment Specialist

Dasi Llc; Vanderbilt Park (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

DASI LLC is seeking a Returns Specialist to liaise among Customers, Sales and Operations, ensuring clear communication and prompt resolution. You will manage the fulfilment process for returns and related inquiries, aiming for accurate processing and timely customer satisfaction.

Ideal candidates have at least 2 years in customer service, strong attention to detail, and the ability to read aviation trace paperwork.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience.
• Able to read and interpret aviation trace paperwork.

Responsibilities

• Liaise between Customers, Sales and Operations to resolve inquiries and issues.
• Process returns, sales orders, expedite requests, and web shop inquiries accurately.
• Maintain records and documentation for return transactions.
• Work proactively with channel share reps to pursue RMAs.
• Provide solutions to customers’ problems via phone, email, or in person.

Skills

Customer service

Communication

Problem solving

Attention to detail

Administrative skills

Aviation paperwork reading

Education

High school diploma or equivalent

Job description

DASI LLC is seeking a Returns Specialist to liaise among Customers, Sales and Operations, ensuring clear communication and prompt resolution. You will manage the fulfilment process for returns and related inquiries, aiming for accurate processing and timely customer satisfaction.

Ideal candidates have at least 2 years in customer service, strong attention to detail, and the ability to read aviation trace paperwork.