Aviation Operations Manager – Ground & Fueling Excellence

Swissport International; Boston (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a seasoned leader to oversee day-to-day into-plane and ground support equipment fueling operations, including scheduling, budgeting, quality audits, and performance management.

The role focuses on meeting customer service standards, compliance with aviation regulations, and driving KPI performance across safety, timeliness, and financial targets. A College degree and significant management experience are required.

Qualifications

• College degree preferred.
• Eight years into-plane experience, with five years in a management role.
• Strong organizational skills and attention to detail.
• Ability to read, analyze and interpret general business materials, procedures, safety rules and regulations.
• Excellent written and verbal communication skills.
• Valid driver’s license.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Maintain a safe and efficient operation to achieve KPI targets and cost control.
• Ensure customer standards are met and contract services are performed.
• Ensure compliance with safety policies and regulations.
• Comply with FAA, TSA, IATA, ATA, U.S. Customs and other rules.
• Monitor staff time/attendance and manage overtime accordingly.
• Liaise with customers, airport authorities and government representatives.
• Coach/discipline staff per policy and review reports for service adequacy.
• Aim to achieve location KPIs for incident, on-time performance and financials.

Skills

Organizational skills

Detail oriented

Communication skills

Problem solving

Education

College degree

Tools

Windows Office

Job description

Swissport is seeking a seasoned leader to oversee day-to-day into-plane and ground support equipment fueling operations, including scheduling, budgeting, quality audits, and performance management.

The role focuses on meeting customer service standards, compliance with aviation regulations, and driving KPI performance across safety, timeliness, and financial targets. A College degree and significant management experience are required.