Aviation OEM Account Manager

RH Aero Systems; Mason (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

RH Aero Systems in Mason, OH is seeking a seasoned account manager to serve as the primary POC for OEM customers, coordinating with regional teams to ensure quotes, orders, and on-time delivery. This role focuses on building trusted relationships and driving long-term value across the customer base.

The successful candidate will lead cross-functional collaboration with Sales Ops, Sourcing, Quality, Engineering and Aftermarket to resolve issues, monitor performance, and improve customer

Qualifications

• 5-7 years prior account management and/or customer support experience.
• Bachelor's degree in business, communications or technical support field.
• Experience in Industrial B2B industries, preferably aerospace or industrial manufacturing.
• Exceptional interpersonal skills with ability to manage conflict and communicate action plans.
• Proficiency with MS Office, especially MS Excel.
• Ability to multi-task and work under time and customer pressure.

Responsibilities

• Build and maintain trusted relationships with OEM customer stakeholders to drive long-term partnership value.
• Act as the OEM customer’s voice within RH Aero, leading cross-functional collaboration to identify and resolve issues affecting license performance, order fulfillment, and customer satisfaction.
• Leverage customer feedback and internal metrics to identify trends, propose improvements and drive customer value.
• Provide primary point of contact (POC) to OEM customers from initial quote request to product shipment for new and service activities.
• Validate that Purchase Orders/Contracts meet Terms & Conditions.
• Coordinate with Sales Operations to ensure timely processing of orders and work with Sourcing, Quality, Engineering, and Aftermarket to support timely issue resolution.
• Provide order status updates to customers as required.
• Travel to OEM corporate and site locations; 10-15% travel time expected per year.

Skills

Account management

Customer support

Interpersonal skills

Communication

Travel readiness

Multi-tasking

MS Excel

Education

Bachelor's degree in business, communications or technical support field

Tools

MS Office

MS Excel

Job description

RH Aero Systems in Mason, OH is seeking a seasoned account manager to serve as the primary POC for OEM customers, coordinating with regional teams to ensure quotes, orders, and on-time delivery. This role focuses on building trusted relationships and driving long-term value across the customer base.

The successful candidate will lead cross-functional collaboration with Sales Ops, Sourcing, Quality, Engineering and Aftermarket to resolve issues, monitor performance, and improve customer