Aviation Ground Operations Dispatcher

G2 Secure Staff; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Menzies Aviation is seeking a dispatcher to coordinate wheelchair and cart services between clients and staff. You will manage tracking, respond to calls, and maintain equipment in a safety-focused environment.

Candidates should have 1+ years of dispatcher experience, a valid driver’s license, and the ability to lift 70 lbs. Flexibility for weekends/holidays and strong English communication are required.

Qualifications

• 1+ years of dispatcher experience
• Ability to read, write and speak English
• Must be 18 years or older
• Valid US driver’s license with a clean record
• Pass pre-employment drug screen and testing
• Ability to lift 70 lbs repeatedly
• Willing to work weekends and holidays
• High school diploma or GED preferred
• Able to stay calm and handle difficult situations

Responsibilities

• Coordinate wheelchair and cart services between the Client and employees
• Maintain service transactions in wheelchair tracking program (Watershed and Excel)
• Receive and respond to calls from Client representatives and employees
• Maintain tablets and radios and ensure equipment is ready
• Complete documentation and reports in a timely manner
• Ensure compliance with client and company regulations
• Provide information and directions to passengers
• Work flexible shifts including weekends and holidays

Skills

Dispatcher experience

Customer service

English proficiency

Calm under pressure

Flexible shifts

Reading and writing English

Driving ability

Education

High School or better

Job description

Menzies Aviation is seeking a dispatcher to coordinate wheelchair and cart services between clients and staff. You will manage tracking, respond to calls, and maintain equipment in a safety-focused environment.

Candidates should have 1+ years of dispatcher experience, a valid driver’s license, and the ability to lift 70 lbs. Flexibility for weekends/holidays and strong English communication are required.