Aviation Front Desk Concierge: Customer Experience

Atlantic Aviation; South Bend (IN); On-site; USD 22,000 - 23,000; Full time

Job summary

Atlantic Aviation in South Bend, IN is seeking a Front Desk Customer Service Representative to be the first point of contact for clientele arriving at the facility at SBN. The role involves coordinating services for corporate aircraft, cargo and passenger charters, and other general aviation operations.

The position requires a high school diploma or GED, 18 years of age, and a valid state drivers license, with duties including handling cash/fuel transactions and assisting pilots and line staff.

Qualifications

• Customer service/hospitality experience required.
• High school diploma or GED required.
• 18 years of age and valid drivers license required.
• Ability to perform basic math calculations.

Responsibilities

• Provide customers with professional service and assistance.
• Make hotel and catering reservations for inbound and outbound aircraft.
• Process customer purchases and fuel transactions.
• Work closely with line service personnel and pilots to meet customer needs.
• Occasional travel may be required to support another Atlantic location.
• You may be assigned to another Atlantic location based on proximity as business needs require.

Skills

Customer service

Hospitality experience

Math skills

Driver's license

Education

High school diploma or GED

Job description

Atlantic Aviation in South Bend, IN is seeking a Front Desk Customer Service Representative to be the first point of contact for clientele arriving at the facility at SBN. The role involves coordinating services for corporate aircraft, cargo and passenger charters, and other general aviation operations.

The position requires a high school diploma or GED, 18 years of age, and a valid state drivers license, with duties including handling cash/fuel transactions and assisting pilots and line staff.