Customer Service Agent

Flying Seekers; West Palm Beach (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Holiday pay

401(k) with match

Discounts

Job summary

Jet Aviation in West Palm Beach is seeking a Customer Service Agent to warmly welcome passengers and crew, serving as the friendly face from arrival through departure as part of our prestigious FBO team. You will bring hospitality, professionalism, and a can‑do attitude to every interaction.

Daily duties include handling billing questions, coordinating hotel and ground transportation, processing service requests, and resolving concerns with calm, courtesy, and efficiency while staying compliant

Qualifications

• Previous experience in an FBO or customer service is desirable.
• Strong English communication and interpersonal skills.
• Ability to stay composed in busy environments.

Responsibilities

• Greet passengers and crew warmly from arrival to departure.
• Handle billing questions and service requests with professionalism.
• Coordinate hotels, ground transportation, and vendor services for crew.
• Resolve customer concerns with courtesy and efficiency while following policies.
• Share information about Jet Aviation’s services to enhance relationships.
• Ensure compliance with airport policies and regulations.

Skills

Warm hospitality

Calm under pressure

Customer focus

Multitasking

Team oriented

Education

High School Diploma or GED

Job description

Job Title: Customer Service Agent

Company: Jet Aviation

Location: West Palm Beach, Florida

Join Our FBO Team at West Palm Beach

If you're the type of person who genuinely enjoys making people feel welcome and taken care of, you are invited to join Jet Aviation’s West Palm Beach FBO as a Customer Service Agent. In this role, you will serve as the friendly face that passengers and crew members rely on from the moment they arrive until they depart.

What You'll Be Doing

• Welcome passengers and crew with warmth and professionalism throughout their time at our facility
• Handle billing questions, service requests, suggestions, and complaints with respect and efficiency
• Resolve customer concerns fairly while keeping situations calm and positive
• Assist crew members with arranging hotels, ground transportation, catering, linens, and other vendor services
• Identify opportunities to enhance customer relationships by sharing information about Jet Aviation’s services
• Stay compliant with all airport and Jet Aviation policies and regulations
• Represent Jet Aviation professionally within the industry and our broader network

What We're Looking For

Experience & Education

• 1-2 years in an FBO or customer service role (hospitality experience is a plus)
• High School Diploma or GED equivalent

Skills & Attributes

• Strong English communication skills
• Ability to stay calm and effective under pressure
• Customer‑focused mindset with excellent multitasking abilities
• Flexibility to work shifts and adapt to changing schedules
• Team‑oriented with genuine passion for service excellence
• Must obtain Airport ID Badge within 30 days of hire
• Personal values that align with Trust, Honesty, Alignment, and Transparency

Physical Requirements

• Ability to stand, walk, or sit frequently
• Occasional climbing, balancing, kneeling, or crouching
• Regular lifting or moving up to 25 pounds
• Vision capabilities including close, distance, color, peripheral, and depth perception
• Comfort working in various weather conditions and loud environments (including aircraft noise)
• Occasional exposure to fuel fumes and vibration

Work Schedule

Aviation operates on a dynamic schedule that runs 24 hours daily, 7 days weekly. The initial assignment will be the 2nd shift (afternoon, approximately 11am to 7pm), with potential changes over time as business needs evolve.

Compensation & Benefits

Pay: $19–$24 per hour (equivalent to $40,000–$49,000 annually), plus performance‑based bonus up to 5% of annual salary. Overtime paid over 40 hours in one week.

Financial Perks

• Holiday pay and paid time off (including 3 floating holidays)
• 401(k) with dollar‑for‑dollar match up to 6%
• General Dynamics employee discounts

Wellness & Health

• Multiple medical, dental, and vision insurance options
• Paid sick time
• Employee Assistance Program
• Wellness programs and health awards

Growth & Education

• Annual merit increase opportunity
• Annual bonus potential up to 5%
• Tuition reimbursement for approved continuing education

The Interview Process

At Jet Aviation, we believe in thoughtful hiring. If selected to move forward, you can expect a multi‑stage interview process that includes conversations with team members and leaders. Successful candidates must pass pre‑employment requirements before finalizing employment.

Ready to Join Our West Palm Beach Team?

If you are passionate about delivering outstanding service and want to be part of a dynamic aviation environment, we would love to hear from you. Bring your customer‑focused energy and team‑oriented mindset to Jet Aviation.