Aviation Customer Success Specialist

Future Aviation Limited; Fort Myers (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Future Aviation, Inc. in Southwest Florida seeks a Customer Service Specialist to support customers via email and phone, manage requirements, and liaise with the shop, Sales Directors, and Quality. You will process quotes, approvals, and orders, maintain logs, and prepare weekly status reports to customers and teams.

The role requires 1–3 years in customer service, strong MS Office skills, and organized communication of details. COSMOS experience is a plus.

Qualifications

• 1–3 years experience in Customer Service.
• Proficient in MS Word, Excel and Outlook.
• Strong communication and proper grammar required.
• Detail oriented and highly organized.
• COSMOS or similar operating systems preferred.

Responsibilities

• Respond to customer requests via email or telephone.
• Review customer requirements and share information with departments to meet them.
• Serve as liaison between repair shop, customer and Sales Directors.
• Scan, save and email quotes and obtain customer approvals.
• Process customer approvals and portal transactions.
• Process sales orders and exchanges when applicable.
• Complete internal audits before shipment of customer units.
• Manage shipping processes and communicate outbound waybill info.
• Update shipping data in the Excel Work Order Log.
• Notify customers of discrepancies or capability changes.
• Respond to RFQ requests from customers and Sales Directors.
• Open work orders for incoming units.
• Collaborate with Quality to resolve customer cases.
• Download and save shop photos of customer units.
• Prepare reports for weekly Production Meetings.
• Provide weekly status reports to customers and other departments.
• Organize and distribute promo items for events and gifts.

Skills

Customer service

MS Office suite

Verbal & written communication

Organizational skills

Independent work

Information sourcing

Attention to detail

Education

High school diploma or equivalent

Tools

COSMOS

Job description

Future Aviation, Inc. in Southwest Florida seeks a Customer Service Specialist to support customers via email and phone, manage requirements, and liaise with the shop, Sales Directors, and Quality. You will process quotes, approvals, and orders, maintain logs, and prepare weekly status reports to customers and teams.

The role requires 1–3 years in customer service, strong MS Office skills, and organized communication of details. COSMOS experience is a plus.