Customer Service Specialist

Future Aviation Limited; Fort Myers (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Future Aviation, Inc. in Southwest Florida seeks a Customer Service Specialist to support customers via email and phone, manage requirements, and liaise with the shop, Sales Directors, and Quality. You will process quotes, approvals, and orders, maintain logs, and prepare weekly status reports to customers and teams.

The role requires 1–3 years in customer service, strong MS Office skills, and organized communication of details. COSMOS experience is a plus.

Qualifications

• 1–3 years experience in Customer Service.
• Proficient in MS Word, Excel and Outlook.
• Strong communication and proper grammar required.
• Detail oriented and highly organized.
• COSMOS or similar operating systems preferred.

Responsibilities

• Respond to customer requests via email or telephone.
• Review customer requirements and share information with departments to meet them.
• Serve as liaison between repair shop, customer and Sales Directors.
• Scan, save and email quotes and obtain customer approvals.
• Process customer approvals and portal transactions.
• Process sales orders and exchanges when applicable.
• Complete internal audits before shipment of customer units.
• Manage shipping processes and communicate outbound waybill info.
• Update shipping data in the Excel Work Order Log.
• Notify customers of discrepancies or capability changes.
• Respond to RFQ requests from customers and Sales Directors.
• Open work orders for incoming units.
• Collaborate with Quality to resolve customer cases.
• Download and save shop photos of customer units.
• Prepare reports for weekly Production Meetings.
• Provide weekly status reports to customers and other departments.
• Organize and distribute promo items for events and gifts.

Skills

Customer service

MS Office suite

Verbal & written communication

Organizational skills

Independent work

Information sourcing

Attention to detail

Education

High school diploma or equivalent

Tools

COSMOS

Job description

Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team.

Essential Duties and Responsibilities

• Respond to customer requests via email or telephone.
• Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.
• Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.
• Scan, Save and email Quotes and receive customer approvals.
• Process customer approvals.
• Process received and shipped units in customer's portals.
• Process Sales Orders and Exchanges, when applicable.
• Complete internal audit process before customer units ship.
• Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
• Input shipping information into an Excel Work Order Log.
• Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.
• Respond to RFQ requests via customers and Sales Directors.
• Open Work Orders for incoming units.
• Works closely with Quality to resolve customer cases.
• Download and save shop photos of customer's units.
• Attend, create, update and prepare reports for weekly Production Meetings, when applicable.
• Provide weekly status reports to specific customers and other departments.
• Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

• High school diploma or equivalent
• 1 - 3 years experience in Customer Service
• Proficient in the use of Microsoft Office Applications, i.e. MS Word, Excel and Outlook
• Strong Verbal and Written Communication skills to include the use of applicable terminology used in the industry and proper grammar
• Strong Organizational Skills
• Ability to work independently on assigned tasks as well as to accept direction on given assignment
• Ability to source information
• Ability to prioritize changing assignments
• Strong work ethic (willingness to work hard and long hours, when needed)
• Excellent interpersonal skills
• Detail Oriented
• Experience in COSMOS or similar operating systems preferred Physical Demands

While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The associate may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually moderate.