Aviation Customer Service Specialist - 401(k) + Benefits

Skyservice Business Aviation Inc.; Seattle (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Skyservice Business Aviation seeks a customer service agent at our Seattle base to deliver high standards of service, coordinate arrivals and departures, and maintain professionalism in a fast-paced aviation environment.

You will handle communications with customers and staff, assist with fueling, catering, reservations, and billing inquiries, and support daily operations while upholding Skyservice's safety and service values.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred but not required.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proven conflict resolution and professional demeanor.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers.
• Ensure communication and coordination between customers, lineservice crew and staff
• Coordinate fueling, catering, car rental, hotel booking and reservations
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly
• Answer the general number phone lines and forward calls to the appropriate person
• Fill out digital forms for new clients and actively promote additional aircraft services and products
• Respond to customer email inquiries in a timely and courteous manner
• Complete daily invoicing and data entry for various vendors and customers
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made
• Other duties as assigned.

Skills

communication skills

customer service skills

multitask

conflict resolution

weekend availability

professional demeanor

Aviation experience

intermediate computer skills

Education

High school diploma / GED

Tools

Intermediate computer skills

Job description

Skyservice Business Aviation seeks a customer service agent at our Seattle base to deliver high standards of service, coordinate arrivals and departures, and maintain professionalism in a fast-paced aviation environment.

You will handle communications with customers and staff, assist with fueling, catering, reservations, and billing inquiries, and support daily operations while upholding Skyservice's safety and service values.