Aviation Customer Service Specialist

skyservice-english; Seattle (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

SKYSERVICE BUSINESS AVIATION, a leader in business aviation, seeks a customer service oriented professional in Seattle, WA. You will ensure courteous service, coordinate with lineservice crews, handle fueling, catering, and bookings while managing communications with clients and staff.

You will also process invoices, respond to inquiries, and assist with account collections as needed. This role requires 18+, US work eligibility, and the ability to pass pre-employment checks.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred but not required.
• Intermediate computer skills.
• Excellent communication and customer service skills.
• Ability to multitask and maintain a professional demeanor.
• Weekend availability; overtime during peak seasons.
• Must be at least 18 years old; legally entitled to work in the United States.
• Must pass pre-employment drug and alcohol testing and background checks.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy.
• Coordinate between customers, line-service crew and staff for arrivals and departures.
• Coordinate fueling, catering, car rental, hotel bookings and reservations.
• Maintain and update the Aircraft Entry Log; inform lineservice crew accordingly.
• Answer general phone lines and route to the appropriate person.
• Process digital forms for new clients and promote additional services.
• Respond to customer emails promptly and professionally.
• Handle daily invoicing and data entry for vendors and customers.
• Contact clients about unpaid accounts and arrange payments if needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Professional demeanor

Overtime availability

Legal work eligibility

Education

High school diploma/GED

Job description

SKYSERVICE BUSINESS AVIATION, a leader in business aviation, seeks a customer service oriented professional in Seattle, WA. You will ensure courteous service, coordinate with lineservice crews, handle fueling, catering, and bookings while managing communications with clients and staff.

You will also process invoices, respond to inquiries, and assist with account collections as needed. This role requires 18+, US work eligibility, and the ability to pass pre-employment checks.