Aviation Customer Service Representative (FBO)

Richmond-Jet-Center; Richmond (VA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Healthcare

Dental

Life insurance

401K with matching

Paid vacation

Sick days

Job summary

Richmond Jet Center is seeking an Aviation Customer Service Representative (FBO) to staff the weekend front desk at Richmond International Airport. The role involves handling customer interactions in person and over the phone, coordinating concierge services, and supporting operations 4 days a week with a 40-hour schedule.

The position starts at $16.00 per hour, with benefits including healthcare, dental, life insurance, 401K with matching, paid vacation, and sick days.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to perform basic math calculations and multitask across multiple systems.
• Versatility and flexibility with changing priorities.
• Professional appearance and demeanor.

Responsibilities

• Answer, screen, and direct calls on a multi-line phone system courteously and professionally; forward to the appropriate employee or voicemail.
• Greet all visitors with a smile, determine their needs, and direct them appropriately.
• Provide concierge services including hotel reservations, rental cars, and catering verifications; fuelings and aircraft servicing requests.
• Coordinate with line service on all aircraft services and fuel transactions; process payments.
• Deliver positive, professional service with a HAPPY TO HELP ATTITUDE, with accuracy and attention to detail.
• Support TEAM spirit and company goals; cover PTO when needed; maintain a professional appearance.

Skills

Communication skills

Interpersonal skills

Numerical ability

Multitasking

Professional appearance

Job description

Aviation Customer Service Representative (FBO)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Customer Service Representative

Full-Time (4-day week)

Richmond International Airport

$16.00-$19.00 Based on Experience

Richmond Jet Center is currently seeking a full-time Customer Service Representative to staff its front desk weekend shift, Sunday mornings through Wednesday evenings.

Located at the Richmond International Airport (RIC) in Sandston, Richmond Jet Center is a full-service Fixed Base Operator (FBO). Our services are provided 24 hours a day and 7 days a week, and include flight planning, fueling, maintenance, repairs,catering, pilot and passenger services, and heated hangars for storage. We are a family-owned company that has operated at RIC for almost 80 years. Our employees are like our second family!

The Customer Service Representative will work on Wednesdays, Thursdays, Fridays from 7:00 am - 1:00 pm, and Saturdays and Sundays from 7:00 am - 6:00 pm. Our full-time employees enjoy competitive salaries based on their qualifications and experience, as well as benefits such as family healthcare, dental, and life insurance, 401K with matching, paid vacation, and sick days.

POSITION SUMMARY: Provides customers with courteous customer service in person or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.

Starting at $16 per hour with no experience.

Shift Schedule (4 days / 40 hours): Sunday 6:00 am - 6:00 pm, Monday - Wednesday 6:00 am - 1:00 pm.

DUTIES AND RESPONSIBILITIES:

• Answer, screen, and direct calls on a multi-line phone system courteously and professionally; forward calls to the appropriate employee or voicemail
• Greet all visitors with a smile, determine their needs, and direct them to the appropriate person
• Provide a full range of concierge services to our clients, including but not limited to arranging hotel reservations, rental cars, and verifying catering requirements. Fueling and aircraft servicing requests
• Coordinate with line service on all aircraft services and fuel transactions, and process payments for these transactions.
• Provide our clients with positive, professional, and prompt service in a respectful manner with a HAPPY TO HELP ATTITUDE, working with accuracy, clarity, and an eye for detail.
• Contribute to building strong TEAM spirit and demonstrate commitment to the goals and interests of Richmond Jet Center.
• Be able to cover others' PTO from time to time.
• Present a professional appearance and demeanor at all times.

Position Requirements

QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to perform basic math calculations, handle multiple tasks and telecommunications by means of switchboard phone, radio transmission with aircraft and line service, computer, fax and copy machine
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Professional appearance and demeanor

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to talk or hear
• Frequently required to lift/push/carry items less than 25 pounds
• Occasional loud noises

Richmond Jet Center is an equal opportunity employer.

This position is currently accepting applications.