Aviation Customer Service Lead - Frontline & Ops

Modern Aviation; Mather (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with match

Paid time off

Job summary

Modern Aviation is seeking a Customer Service Supervisor in Mather, CA to lead the CS team, oversee daily performance and frontline service delivery. This role ensures professional, hospitality-focused operations, handles customer requests, and maintains brand standards in a fast-paced environment.

The position requires a high school diploma or equivalent, 18+ years old, valid driver’s license, and open availability including nights and weekends.

Qualifications

• Valid driver’s license.
• Must be at least 18 years of age.
• High school diploma or equivalent; Associate’s degree preferred.
• Must have open work availability including nights, weekends, and holidays.
• Strong verbal and written communication skills.
• Previous customer service experience.
• Intermediate computer proficiency.
• Ability to make timely decisions using sound judgment.
• Strong multitasking and organizational skills.
• Negotiation and basic sales aptitude.

Responsibilities

• Lead and supervise the Customer Service team to deliver exceptional service.
• Oversee daily performance of CSRs and provide guidance.
• Coordinate aircraft services–fuel orders, hangar storage, parking–as needed.
• Arrange hotels, catering, ground transportation, and other requests.
• Handle billing inquiries and ensure timely invoicing and accuracy.
• Maintain lobby standards, vendor relationships, and service quality.
• Monitor safety, compliance, and professionalism standards.

Skills

Verbal and written communication

Customer service experience

Computer proficiency

Decision making

Multitasking

Sales aptitude

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Modern Aviation is seeking a Customer Service Supervisor in Mather, CA to lead the CS team, oversee daily performance and frontline service delivery. This role ensures professional, hospitality-focused operations, handles customer requests, and maintains brand standards in a fast-paced environment.

The position requires a high school diploma or equivalent, 18+ years old, valid driver’s license, and open availability including nights and weekends.