Aviation Crew Support - 24/7 Flight Logistics & Travel

TransMedics, Inc.; Andover (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Health Reimbursement Account

Flexible Spending Accounts

Short Term Disability

Long Term Disability

401K Plan

Pet insurance

Employee Stock Purchase Plan

Job summary

The Crew Support team at TransMedics, Inc. supports the 24/7 Transplant Logistics Command Center in Andover, MA, coordinating travel for flight crews including hotels, ground transport, and itineraries with a focus on safety and efficiency.

Members work rotating 12-hour shifts, 15 per month, covering nights, weekends and holidays, requiring flexibility, attention to detail, and strong teamwork to ensure mission readiness and high service levels across operations.

Qualifications

• Prior experience in aviation, crew management, or customer service.
• Strong personal and work ethics with integrity.
• Working knowledge of FAA regulations for Part 91/135.
• Strong interpersonal, organizational, and leadership skills.
• Ability to work under pressure and manage multiple priorities.
• Self-motivated, detail-oriented, and able to work independently or in a team.

Responsibilities

• Book and confirm airline tickets, hotels, and rental cars for crew.
• Serve as primary contact for crew inquiries and provide timely support.
• Provide on-call assistance during rotations to ensure continuity.
• Manage crew scheduling tasks — duty status, call-outs, on/off times.
• Maintain accurate records of reservations, crew details, and credits.
• Coordinate aircraft accommodations with schedulers (hangar space, late arrivals).
• Ensure compliance with policies, safety protocols, and Part 91/135 operations.
• Participate in special projects and other tasks as assigned.
• Support general operational needs across departments.

Skills

Aviation experience

Customer service

FAA Part 91/135 familiarity

Interpersonal skills

Time management

Problem solving

Education

High school diploma

Associate's degree preferred

Tools

MS Office

AmTrav travel system

Job description

The Crew Support team at TransMedics, Inc. supports the 24/7 Transplant Logistics Command Center in Andover, MA, coordinating travel for flight crews including hotels, ground transport, and itineraries with a focus on safety and efficiency.

Members work rotating 12-hour shifts, 15 per month, covering nights, weekends and holidays, requiring flexibility, attention to detail, and strong teamwork to ensure mission readiness and high service levels across operations.