Aviation Cloud Systems Administrator (Intune/Entra ID)

Priester Holdings; Wheeling (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical coverage (PPO)

Dental and vision coverage

Disability insurance

Life insurance

401(k) company match

HSA and FSA options

Unlimited PTO

Tuition reimbursement

Pet insurance

Job summary

George J. Priester Aviation is seeking a Systems Administrator to manage a 100% cloud-based IT environment in Wheeling, IL.

The role emphasizes Entra ID, Intune/Autopilot, Exchange Online, and Defender, with Meraki network responsibilities and 1st/2nd line support for end users. Ideal candidates will have 5+ years in ticketing and IT helpdesk, strong MDM experience (MaaS360/Jamf), and solid networking knowledge.

Qualifications

• At least 5 years' experience with ticketing systems.
• At least 3 years' experience with MDM for iPads (MaaS360 or Jamf).
• Certifications: CompTIA A+, Network+ or Microsoft Cloud.
• Hands-on experience with Microsoft Entra ID, Intune/Autopilot, and Exchange Online.
• Proficiency with Windows 11 and macOS troubleshooting.
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN, VLAN, WLAN).
• On-call availability with weekly rotation.
• Excellent communication and customer service.

Responsibilities

• Use Freshservice as the primary ticketing and workflow platform.
• Triage, prioritize, and resolve incidents and service requests within SLA.
• Maintain accurate ticket documentation, asset records, and knowledge base articles.
• Provide technical support for Windows 11, macOS, and iPad devices.
• Troubleshoot hardware, software, printing, and peripheral issues.
• Provision iPads, and notebooks to new hires.
• Perform application installs, updates, and configuration.
• Deliver support both remotely and onsite with excellent customer service.
• Manage user accounts, groups, and access policies in Microsoft Entra ID.
• Support MFA, SSO, conditional access, and password resets.
• Handle onboarding/offboarding workflows and identity lifecycle tasks.
• Deploy and manage Windows devices using Intune/Autopilot.
• Configure compliance policies, configuration profiles, and security baselines.
• Enroll, configure, and support iPads through MDM platforms: MaaS360, Jamf.
• Apply app deployments, restrictions, compliance rules, and remote actions.
• Maintain accurate inventory and ensure security compliance.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with engineers/manager/MSP on escalations and project work.
• Communicate clearly and professionally with end users and team members.

Skills

Entra ID

Intune/Autopilot

Exchange Online

Microsoft Defender

MDM MaaS360/Jamf

Ticketing systems

Windows 11 troubleshooting

Networking basics

Education

CompTIA A+/Network+ or Microsoft Cloud certifications

Tools

Cisco Meraki

MaaS360

Jamf

Freshservice

Job description

George J. Priester Aviation is seeking a Systems Administrator to manage a 100% cloud-based IT environment in Wheeling, IL.

The role emphasizes Entra ID, Intune/Autopilot, Exchange Online, and Defender, with Meraki network responsibilities and 1st/2nd line support for end users. Ideal candidates will have 5+ years in ticketing and IT helpdesk, strong MDM experience (MaaS360/Jamf), and solid networking knowledge.