Avery Clark Produce Customer Service Representative

FoodPro Corporation; Walkersville (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

FoodPRO is seeking a dependable, detail-oriented Customer Service Representative to support our Avery Clark Produce accounts. This position handles responsive customer service, accurate order processing, and coordination with the outside sales team to ensure requests are handled efficiently and professionally.

The ideal candidate is organized, accurate, and able to thrive in a fast-paced environment where attention to detail and follow-through are essential.

Qualifications

• Excellent customer service and communication skills.
• High attention to detail and accuracy in data entry.
• Ability to work efficiently while maintaining quality and accuracy.
• Strong organizational and time-management skills.

Responsibilities

• Respond promptly and professionally to customer email requests.
• Contact customers by phone to receive, confirm, and process orders.
• Coordinate customer orders and requests with the outside sales team.
• Enter orders accurately and efficiently while meeting established deadlines.
• Verify orders for accuracy before processing.
• Run, review, and analyze reports as needed.
• Initiate and process customer credits accurately and in a timely manner.
• Follow established company and department procedures and standards.
• Maintain a professional, positive, and customer-focused environment.
• Communicate effectively with customers, sales representatives, and internal departments.
• Prioritize multiple requests and responsibilities while maintaining accuracy and timely completion.
• Demonstrate strong attention to detail and follow-through in all aspects of the position.

Skills

Customer service

Data entry

Phone & email communication

Attention to detail

Time management

Organizational skills

Independent work

Team collaboration

Computer proficiency

Food distribution experience

Education

High School Diploma or equivalent

Job description

Description

Summary

FoodPRO is seeking a dependable, detail-oriented Customer Service Representative to support our Avery Clark Produce accounts. This position is responsible for providing responsive customer service, accurately processing orders, coordinating with the outside sales team, and ensuring that customer requests are handled efficiently and professionally.

The ideal candidate is organized, accurate, responsive, and comfortable working in a fast-paced environment where attention to detail and follow-through are essential.

Essential Duties & Responsibilities

• Respond promptly and professionally to customer email requests.
• Contact customers by phone to receive, confirm, and process orders.
• Coordinate customer orders and requests with the outside sales team.
• Enter orders accurately and efficiently while meeting established deadlines.
• Verify orders for accuracy before processing.
• Run, review, and analyze reports as needed.
• Initiate and process customer credits accurately and in a timely manner.
• Follow established company and department procedures and standards.
• Maintain a professional, positive, and customer-focused environment.
• Communicate effectively with customers, sales representatives, and internal departments.
• Prioritize multiple requests and responsibilities while maintaining accuracy and timely completion.
• Demonstrate strong attention to detail and follow-through in all aspects of the position.

Requirements

Qualifications & Skills

• Excellent customer service and communication skills.
• Strong attention to detail and a high degree of accuracy.
• Ability to work efficiently while maintaining quality and accuracy.
• Strong organizational and time-management skills.
• Comfortable communicating with customers by phone and email.
• Ability to follow established procedures and meet deadlines.
• Strong computer and data-entry skills.
• Ability to work independently while also collaborating effectively with the outside sales team.
• Previous customer service, order entry, food distribution, or related experience preferred.

Education: High School Diploma or equivalent

Physical Qualifications:

• Regularly spend long hours sitting and using office equipment and computers

Environment Details: Office

Hours: Sunday-Thursday: Monday- Thursday 8:30am-5pm; Sunday 12:00pm-5pm