AV Technician TECHEAD

Techead; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 80,000; Full time

Job summary

TECHEAD is seeking a skilled on-site AV Technician in Harrisburg, PA to diagnose, troubleshoot, and maintain commercial AV systems for enterprise clients. You will travel to client sites, ensure high system uptime, and deliver superior service while supporting diagnostics and repairs.

Responsibilities include system diagnostics, issue resolution for cabling, preventative maintenance, inventory control, and clear communication with clients. Crestron, QSC, Zoom Rooms, and MTRs experience preferred.

Qualifications

• 3+ years of AV support in a corporate/enterprise environment.
• Direct troubleshooting experience with video walls, control systems, and DSPs.
• Familiarity with Crestron and QSC systems.
• Experience with video conferencing platforms such as Zoom Rooms and Microsoft Teams Rooms.

Responsibilities

• Diagnose, troubleshoot, and document AV system performance on client sites.
• Resolve hardware/software issues related to cabling (coax, ethernet, fiber).
• Perform preventative maintenance to keep conference rooms and AV systems at optimum levels.
• Manage inventory, tools, and parts for service calls.
• Provide face-to-face client support and communicate troubleshooting steps clearly.
• Coordinate with Engineering teams and manufacturers for complex resolutions.
• Work with manufacturers to obtain RMAs and parts for open tickets.
• Accurately log travel time, labor, and service notes in the ticketing system.

Skills

Video walls

Control systems

DSPs

UC platforms

Blueprints reading

Tools

Crestron

QSC

Zoom Rooms

Microsoft Teams Rooms

Logitech

Shure

Dante

Job description

Always Connecting, Always Evolving.

TECHEAD is seeking qualified applicants for the following Direct Hire position – AV Technician / Harrisburg PA – (JOB-22365). If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!

You can find more about our team and values by checking us out at TECHEAD.comor onGlassdoor

Job Details:

Title: AV Technician
Location: Harrisburg, PA
Compensation: $65000 – $80000 /
Work Type: Direct Hire
Work Location: On-Site

Job Description:

We are seeking a skilled and customer-centric on-site AV Technician to diagnose, troubleshoot, and resolve issues with commercial AV systems for our enterprise clients. In this role, you will be the face of our technical support, ensuring high system uptime, conducting preventative maintenance, and delivering a superior level of client service by traveling to client sites.

Responsibilities

• System Diagnostics: Troubleshoot, verify, and document commercial AV system performance using a wide range of specialized test equipment.

• Issue Resolution: Efficiently resolve hardware and software issues related to coax, ethernet, and fiber optic cabling.

• Preventative Maintenance: Conduct routine PM visits to ensure client AV systems and conference rooms are operating at optimum levels.

• Inventory & Tools: Maintain personal toolkit and manage material/parts inventories for service calls.

• Client Support: Provide a superior level of face-to-face support during maintenance and repair visits to foster long‑term loyalty.

• Clear Articulation: Clearly communicate troubleshooting actions, next steps, and resolutions to the client before leaving the site.

• Vendor Liaison: Coordinate complex resolutions with internal Engineering teams and manufacturers.

• RMA Management: Work with manufacturers to secure return authorizations (RMAs) and parts replacements for open service tickets.

• Documentation: Accurately track all travel time, labor, and service notes within the company ticketing system.

Requirements

• Experience: 3+ years of AV support experience specifically within a corporate/enterprise environment.

• Core Tech: Direct troubleshooting experience with video walls, control systems, and DSPs.

• Control Systems: Competency with Crestron and QSC systems.

• Unified Communications (UC): Experience with video conferencing platforms including Zoom Rooms and Microsoft Teams Rooms (MTRs).

• Blueprints: Ability to read and interpret functional design drawings, cable riser diagrams, and architectural schematics.

• Brand Familiarity: Hands‑on experience with Logitech, Shure, QSC, and Dante Audio platforms.

TECHEAD’s mission is to make our on‑site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visitwww.techead.com.

No second parties will be accepted.