AV Technician

Apex Systems; Washington, Northern (District of Columbia, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Everforth Apex seeks an AV Technician to deliver front-end AV/VTC support across conference spaces in Washington, DC. You will ensure readiness of rooms and assist with live events, post-production editing, and user training.

Responsibilities include configuring equipment, deploying components, and troubleshooting issues to minimize disruption. A Bachelor's degree plus 5+ years of experience are required, and the role may require Public Trust clearance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.
• 5+ years of front-end AV/VTC support in enterprise or government environments.
• Experience configuring, deploying, and troubleshooting AV/VTC equipment.
• Webex and Microsoft Teams support for meetings and collaboration.
• Live broadcast, streaming/webcast support, and post-production editing.
• End-user training delivery and creation of manuals and reference materials.

Responsibilities

• Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.
• Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.
• Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.
• Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain operational.
• Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.
• Support production of live events, including town halls and meetings; assist with post-production editing of recordings.
• Conduct training sessions and develop manuals, workbooks, and user-facing reference materials.

Skills

AV/VTC support

Webex support

Teams support

Live broadcast

End-user training

Post-production editing

Education

Bachelor's degree in IT/CS/Engineering

Tools

Webex

Microsoft Teams

Job description

AV Technician

Location: Washington, D.C. (Onsite)

Role Overview

This position provides front-end AV/VTC support, ensuring reliable operation of meeting and event technologies across supported spaces. The role is responsible for maintaining the readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues. The technician supports collaboration services, live event execution, and post-production editing, and also delivers user training and documentation.

Key Responsibilities

• Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.
• Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.
• Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.
• Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.
• Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.
• Support production of live events, including town halls, commission meetings, and other high-visibility sessions.
• Perform post-production editing for recorded events and deliver high-quality final media outputs.
• Conduct training sessions and develop manuals, workbooks, and user-facing reference materials.

Required Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
• 5+ years of experience providing front-end AV/VTC support in enterprise or government environments. This includes hands‑on experience managing, deploying, and troubleshooting AV/VTC equipment, as well as demonstrated skills to operate AV/VTC systems for live broadcasts and post-production editing.
• AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.
• Webex and Microsoft Teams support for meetings and collaboration.
• Live broadcast, streaming/webcast support, and post‑production video editing.
• End‑user training delivery and development of manuals, texts, and workbooks.
• Preventive AV equipment management, issue triage, and service restoration.

Preferred Qualifications

• Experience supporting federal agency executive events, hearings, or public‑facing broadcast sessions.
• AVIXA CTS certification (CTS-I or CTS‑D preferred).
• Experience coordinating live captioning and sign‑language interpretation support.
• Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA‑driven support environments.
• Experience with AV refresh, upgrade, and modernization efforts in secured environments.
• Dante Level 1 or Level 2 certification when supporting Dante‑based audio transport environments.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Work Environment

This position is located on‑site in Washington, DC. It may require participation in on‑call or surge support activities depending on operational needs.

About Everforth Apex

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.