AV Technician

JLL; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL seeks an Audio Visual Technician to support AV conference spaces in Raleigh, delivering reliable, client-focused service for internal meetings and executive briefings. You will monitor room bookings, configure layouts, troubleshoot devices, and coordinate with IT to ensure seamless experiences.

We value hospitality, professionalism, and the ability to learn new software quickly. On-site role with comprehensive benefits and opportunities to advance in enterprise AV support.

Qualifications

• 2 years of client/customer service experience, preferably in a corporate conference center.
• 2+ years of experience with Microsoft Office in an office environment.
• Familiarity with integrated AV systems.
• Ability to learn new software as required for the position.

Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
• Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
• Proactively identify potential AV issues and provide thoughtful, client-centered solutions to address concerns or needs promptly.
• Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
• Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
• Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
• Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
• Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
• Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
• Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
• Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
• Respond to client requests promptly and with a service-oriented, friendly attitude.
• Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
• Provide support for audio-video systems and media control systems with a focus on client satisfaction.
• Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
• Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
• Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
• Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
• Engage in some commissioning and programming tasks as required.
• Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
• Perform any other duties and tasks assigned with a positive, client-first approach.

Skills

Client service experience

Microsoft Office

Integrated AV systems

Learn new software

Fast-paced environment

Professional appearance

Hotel/corporate conference center

Checklists/work orders via phone

Tools

Crestron

AMX

Extron

Biamp DSP programming

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an Audio Visual Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Key Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
• Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
• Proactively identify potential AV issues and provide thoughtful, client-centered solutions to address concerns or needs promptly.
• Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
• Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
• Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
• Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
• Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
• Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
• Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
• Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
• Respond to client requests promptly and with a service-oriented, friendly attitude.
• Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
• Provide support for audio-video systems and media control systems with a focus on client satisfaction.
• Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
• Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
• Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
• Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
• Engage in some commissioning and programming tasks as required.
• Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
• Perform any other duties and tasks assigned with a positive, client-first approach.

Qualifications

• 2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems
• Use of company phone to complete checklists and work orders

Preferred

• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred)
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site - Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle ("JLL"), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Accepting applications on an ongoing basis until candidate identified.