AV Technician

JLL; New York (NY); On-site; USD 115,000 - 138,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Early access to earned wages

Job summary

Jones Lang LaSalle (JLL) in New York, NY seeks an Audio Visual Technician to support corporate conference spaces, ensuring availability and quick troubleshooting. You will deliver exceptional service for internal and executive meetings, while maintaining room standards and client comfort.

The role emphasizes technical accuracy, proactive issue resolution, and seamless video conferencing with Teams, Zoom, and WebEx. On-site position with strong hospitality focus.

Qualifications

• 2 years of client/customer service in a corporate setting.
• 2+ years of Office software experience.

Responsibilities

• Provide white-glove technical support for AV meetings.
• Manage conference room booking and tech setup.

Skills

Customer service

Microsoft Office

AV systems familiarity

Learning new software

Time management

Professional appearance

Tools

EMS scheduling system

Crestron

AMX

Extron

Biamp DSP programming

Job description

JLL empowers you to shape a brighter way.

Job Summary

We are looking for an Audio Visual Technician to join our team. The position is primarily responsible for providing support for the AV conference spaces and systems, ensuring proper availability and functionality of the AV spaces and equipment, and delivering rapid‑response troubleshooting expertise.

Key Responsibilities

• Provide white‑glove technical support for internal, customer, and C‑level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
• Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
• Proactively identify potential AV issues and provide thoughtful, client‑centered solutions to address concerns or needs promptly.
• Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
• Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
• Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
• Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
• Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
• Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
• Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
• Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
• Respond to client requests promptly and with a service‑oriented, friendly attitude.
• Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
• Provide support for audio‑video systems and media control systems with a focus on client satisfaction.
• Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
• Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
• Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
• Communicate maintenance or repair needs for audio‑visual equipment clearly and promptly.
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
• Engage in some commissioning and programming tasks as required.
• Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
• Perform any other duties and tasks assigned with a positive, client‑first approach.

Required Qualifications

• 2 years’ experience in a client/customer service‑oriented environment, preferably in a corporate conference center.
• 2+ years of experience with Microsoft Office in an office environment.
• Familiarity with integrated AV systems.
• Ability to learn new software as required for the position.
• Ability to work in a fast‑paced environment with competing priorities.
• Must always maintain a professional appearance and demeanor.
• Experience with a hotel, corporate conference center, or large enterprise systems.
• Use of company phone to complete checklists and work orders.

Preferred Qualifications

• Demonstrate the ability to perform under pressure and manage time well.
• Experience with EMS or any web‑based conference room scheduling system.
• CTS Certification.
• Crestron, AMX, or Extron Certifications.
• DSP Programming (BIAMP, QCS).

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated Compensation

115,000.00 – 138,000.00 USD per year.

Location

On‑site – New York, NY.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please email [e-mail]. This email is only to request an accommodation. For general recruiting inquiries, please visit our Contact Us page.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We accept applications on an ongoing basis until a candidate is identified.