AV Technician

1872 Consulting; Chicago (IL); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled AV Technician to join their dynamic team in Chicago. This role involves supporting audio and video conferences, ensuring seamless connectivity for meetings, and providing top-notch technical assistance. You'll be responsible for executing conferencing operations, coordinating with various teams, and maintaining equipment to guarantee optimal performance. With a focus on collaboration and customer satisfaction, this position offers significant opportunities for growth and overtime pay. If you have a passion for technology and a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Overtime pay at 1.5x

Stability

Opportunity for upward mobility

Qualifications

• 2+ years of experience as an AV Technician or Engineer required.
• Proficient with Cisco UC Tools and AV equipment.

Responsibilities

• Execute conferencing operations and support video-enabled meetings.
• Coordinate with vendors and maintain conference schedules.

Skills

AV Technician experience

Cisco UC Tools proficiency

Conference Room Controls expertise

WebEx support

MS Teams support

Zoom support

Customer service skills

Education

High School diploma or GED

Tools

Cisco Control Hub

Crestron

Extron

ServiceNow

Job description

AV Technician
Chicago, IL (WFH 4 days/week, onsite 1 day in the loop)
Rotating shift: 11pm-7am CT and 5pm-1am CT

Summary:
This is a technical position within the Information Technology department responsible for the daily operation, coordination, execution, and support of audio and video conferences and other video-enabled meetings in both Conference Centers and other video-enabled facilities in our offices or client offices. These roles are to support a 24 by 5 video support team with an on-call rotation including weekends. It will be on a two-week rotation and it rotates between four individuals. Candidates must be Chicago-based.

Selling Points:

1. A lot of opportunity for overtime to make extra $ - we pay 1.5x for OT
2. Stability
3. Significant room for upward mobility

Key AV technologies:

1. Cisco UC Tools
2. Cisco Control Hub
3. Conference Room Controls and AV equipment (Crestron, Extron, etc.)
4. WebEx, MS Teams, and Zoom

What you'll be doing:

1. Execute all conferencing operations including, but not limited to, connecting all multi-point conference calls, connecting all external videoconference calls, monitoring all videoconference calls utilizing the bridge, pre-testing all external calls, and training end users on operation of in-room equipment.
2. Coordinate with vendors, service providers, and internal management groups (i.e. network, IT, desktop support) to report and resolve issues as quickly as possible.
3. Maintain and update conference schedules.
4. Perform on-site or phone support for hardware and software setups for systems, including providing assistance to clients attempting to connect to video conferences.
5. Provide white-glove support for desktop-based video conferencing, including approved home-based systems for lawyers and senior staff.
6. Meet with executives and other professionals to gather requirements/use cases/details in preparation of meetings/webcasts/events to ensure functionality and optimal audio/video/content sharing/recording, etc.
7. Perform regular checks of all equipment and supporting equipment; track and remediate all issues.
8. Document, follow-up, and accurately record incident work history utilizing ServiceNow.
9. Provide end user training on applicable collaboration solutions.
10. Maintain understanding of current and new technology.
11. Fully understand the customer environment and provide recommendations for improvements to meet the client's desired outcome.
12. Flexible to work overtime, as needed.

Skills we're seeking:

1. High School diploma or GED is required.
2. 2+ years of experience as an AV Technician or Engineer.
3. Proficient with Cisco UC Tools.
4. Experience with Conference Room Controls and AV equipment using technology such as Crestron, Extron, or something similar.
5. WebEx, MS Teams, and Zoom support.

Nice to have experience:

1. Cisco Control Hub experience.
2. Experience in a Cisco/Tandberg environment (TMS & CMS).
3. Experience with EMS Conference room scheduling system.
4. Working knowledge of UC, Cloud (video streaming), SIP/H.323/WebRTC videoconferencing protocols and standards.
5. Basic understanding of Active Directory, LAN / WAN, DNS, and DHCP.
6. Understanding of IT technologies, networking, and troubleshooting methodologies (ITIL).