AV Technical Manager

IES Communications; San Diego (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

IES Communications is seeking a Technical Manager to oversee multiple AV projects, supervise PMs and Dispatchers, and ensure safety, quality, and financial performance.

You will manage staffing, training plans, and field staff; track certifications, and drive process improvements across the AV group while maintaining customer satisfaction and project profitability.

Qualifications

• Must be self-motivated, positive, professional, and lead others to improve processes.
• Strong problem‑solving, critical thinking, and communication skills.
• 10+ years in Pro‑Audio/Visual integration with PM experience.
• Able to travel within branch/region as needed.

Responsibilities

• Oversee multiple AV projects, ensuring safety, quality, and financial performance.
• Supervise PMs and Dispatchers; manage staffing and schedules for profitability.
• Train and mentor PMs, Dispatchers, and field staff on AV9000 and processes.
• Review performance reviews, promotions, and pay changes for staff.
• Ensure project documentation, invoicing, and SOVs are accurate and timely.
• Represent IES professionally with customers and coordinate AV warehouse activities.

Skills

Leadership

Problem solving

Communication

Project management

Quality control

Education

High School diploma or GED

Bachelor’s degree preferred

CTS‑I

CTS‑D

Tools

Microsoft Office

MS Project

Job description

Job Summary

The Technical Manager oversees multiple projects that may be client‑based or rollout specific, as assigned by the Division Manager. The manager supervises PMs and Dispatchers who ensure all contracted work is developed, implemented, delivered, and managed in accordance with IES and the customer’s requirements, including Safety, Quality, management, and financial performance. All project aspects must be carried out efficiently with respect to staffing, materials management, financial management, customer care, and delivery goals. Additional responsibilities include managing AV9000 Quality Control implementation, compliance oversight in the AV Service Group, AV Warehouse coordination, AV Field staff management, and developing training plans and career path guidance within the AV group.

Responsibilities

• Create, develop, and implement AV9000 project certification technical at IES.
• Prepare documentation, manage correspondence, and track AV9000 certification status with AVAQ.
• Oversee IES AV staff compliance with and training on AV9000 technical.
• Ensure that AV Project Managers plan for, manage, monitor, and maintain project profitability to achieve company goals.
• Ensure that AV Project Managers effectively manage, supervise, promote, discipline, and discharge (if necessary), all project‑related staff.
• Proactively manage and, if necessary, escalated field staff HR issues per company policies and procedures.
• Review PM’s recommendations for project‑related employees’ performance reviews, promotions, and pay changes.
• Provide training, guidance, and mentoring to Project Managers, Dispatchers, Service & Field Technicians, and Warehouse staff to meet customer and company goals and objectives.
• Complete performance reviews of subordinate PMs and Dispatchers and oversee performance reviews by PMs of project‑related Field Staff.
• Conduct weekly project status reviews with PM’s and Dispatchers.
• Oversee weekly scheduling to ensure projects are staffed within the project budget and for project success.
• Manage the workload distribution, monitor customer delivery, and project installation progress to maximize productivity, profitability, and efficiency.
• Train PMs to properly review all job cost postings for accuracy and completeness, including invoice preparation, SOVs, customer collections, and periodic financial reporting to the customer and management.
• Complete monthly Holland reviews with PM’s.
• Develop and monitor AV Service Department processes.
• Oversee Warehouse operations for efficiency and timely delivery of AV components.
• Develop a staff training plan and chart AV field staff training. Select or recommend individual training sessions and certifications utilizing IES and manufacturer courses.
• Manage technical field staff levels for programming, commissioning, drawings, and other needed technical deliverables on projects as defined in the project process.
• Assist AV Engineers and Division Management in the bid review process.
• Manage all related quality and safety issues and follow up at customer worksites.
• Represent IES professionally during interactions with customer representatives.
• Create, develop, and monitor AV warehouse staging, and receiving processes, and personnel.
• Other responsibilities as assigned.

Qualifications

• Must be self‑motivated, positive, professional, and lead others to create, develop, and implement department and project process improvements.
• Must promote the company culture and mission, as well as department objectives to all employees, vendors, clients, and business partners.
• Must possess proven problem‑solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations.
• Must have 10 years of Pro‑Audio/Visual integration experience, with at least 3 years as a field technician and at least 3 years of AV Project Management experience.
• Must have proven highly skilled at interpreting blueprints and other project documents, including scope, specifications, reporting, and quality requirements.
• Must be able to travel within branch and/or regional territory as needed.
• Must possess the ability to learn company and customer project management systems.
• Must be able to successfully secure and maintain a company‑sponsored American Express Card.
• Regular attendance is mandatory.
• Must possess at least a high school diploma or GED equivalency; bachelor’s degree preferred.
• CTS‑I and/or CTS‑D.
• Must have experience in customer interactions and general contractor interactions.
• Must have a minimum of five (5) years of supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in commercial audio‑video.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project).
• Must meet company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must be able to supervise multiple PMs.
• Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks, and manage the tasks to completion, and manage customer turnover successfully.

Minimum Requirements

• Minimum years of experience: 6+ years.
• Minimum education: High school diploma or GED equivalency (Bachelor’s degree preferred).
• License required: No.

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at more than 129 domestic locations across the United States.

Equal Employment Opportunity

IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans encouraged to apply.

Disability Accommodation

IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500.

E‑Verify

IES participates in E‑Verify.