AV Systems Technician & Client Liaison (Boardrooms & Events)

Pixel Technologies; Knoxville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Pixel Technologies is seeking a Service & Support Specialist to repair, operate, maintain, and troubleshoot AV equipment across diverse environments including government facilities, venues, and healthcare settings.

The role emphasizes independent client communication, on-site and remote problem solving, and thorough reporting using ticketing systems. A minimum of 5+ years in AV integration and Crestron/Extron certifications are required.

Qualifications

• 5+ years of experience in collaboration or Audio-Visual Integration.
• High School Diploma or equivalent experience required.
• Must have Crestron Level II and Extron Certified AV Associate.

Responsibilities

• Lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits.
• Set up and operate AV equipment for boardroom meetings, town halls, etc.
• Perform routine maintenance of AV equipment and diagnose/resolve issues onsite and remotely.
• Educate customers on installed equipment and provide clear reports in ticketing systems.
• Analyze and interpret system drawings and perform hardware upgrades to AV components.

Skills

Travel nationwide

Customer centricity

Verbal communication

Written communication

Critical thinking

Attention to detail

Time management

Problem solving

Organizational skills

Team player

Adaptability

Education

High School Diploma

Tools

Crestron

Extron

Shure

Biamp

QSC

Q-SYS

Crestron Toolbox

Biamp Tesira

Job description

Pixel Technologies is seeking a Service & Support Specialist to repair, operate, maintain, and troubleshoot AV equipment across diverse environments including government facilities, venues, and healthcare settings.

The role emphasizes independent client communication, on-site and remote problem solving, and thorough reporting using ticketing systems. A minimum of 5+ years in AV integration and Crestron/Extron certifications are required.