AV Specialist: Digital Signage & Multimedia Systems

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

Rivers Casino Philadelphia is seeking an AV Support professional to design, install, and maintain in-house audio-visual equipment and digital signage content. You will troubleshoot hardware, assist with content deployment across iView, Symon displays, and slot signage, and coordinate with Marketing and Slots teams to ensure optimal digital experiences.

The role requires 1–3 years in digital signage, Crestron/HTML5 knowledge, and strong customer service in a fast-paced casino environment.

Qualifications

• Bachelor’s degree or 4 years of related college coursework or equivalent work experience.
• 1–3 years of digital signage experience (e.g., Symon, Scala, etc.).
• Crestron and HTML5 programming experience preferred.
• Proficient in Microsoft Windows and/or Mac OS.
• Strong customer service skills in a fast-paced environment.
• Ability to work well in a team and adapt to change.

Responsibilities

• Identifies and delivers required AV service levels per policies and user needs.
• Completes AV work requests, projects, and initiatives.
• Sets up, tests, maintains, monitors, and troubleshoots teleconferencing and multimedia equipment.
• Responds to calls, pages, or emails regarding AV problems.
• Performs on-site diagnosis and resolution of complex AV hardware issues and recommends solutions.
• Documents AV failures, repairs, installations, and removals.
• Maintains knowledge of AV equipment contracts and supervises contract installations.
• Builds and maintains spare parts inventory for AV equipment.
• Advices on purchasing new AV equipment and assists with installation.
• Handles booking requests for AV equipment and setup.
• Troubleshoots issues using testing tools; performs repairs as needed.
• Tags and audits AV inventory to prevent loss or damage.
• Produces, dubs, edits, and copies AV media as required.
• Attends meetings and stays aligned with department goals.

Skills

Digital signage

Customer service

Windows/Mac

Team player

Communication

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Crestron

HTML5

Job description

Rivers Casino Philadelphia is seeking an AV Support professional to design, install, and maintain in-house audio-visual equipment and digital signage content. You will troubleshoot hardware, assist with content deployment across iView, Symon displays, and slot signage, and coordinate with Marketing and Slots teams to ensure optimal digital experiences.

The role requires 1–3 years in digital signage, Crestron/HTML5 knowledge, and strong customer service in a fast-paced casino environment.