AV Service Technician

Inter Technologies Corporation; United States; Vor Ort; USD 28.000 - 47.000; Vollzeit

Zusammenfassung

Inter Technologies Corporation seeks an AV Service Technician to perform maintenance, troubleshooting and installation of audio-visual systems at customer sites across the country. The role requires hands-on repair work, on-site programming support with Crestron/Extron systems, and collaboration with Sales and Operations to meet project goals.

The position demands lifting up to 75 lbs, working from ladders or lifts, and travel with variable hours.

Qualifikationen

• Minimum 2–4 years of AV experience.
• CTS certification (or ability to obtain within 6 months).
• Ability to travel regularly with long hours and short notice.
• Excellent customer service and basic computer skills.

Aufgaben

• Perform maintenance and warranty service on-site at customer locations to restore AV components and systems.
• Undertake simple programming for Crestron and Extron control systems with field programmer support.
• Coordinate with sales/ops to align project goals with customer expectations.

Kenntnisse

AV experience

CTS certification

Travel ability

Customer service

Learn new tech

Strong communication

Reading/writing basic IT

Lifting 75 lbs

Tools

Hand tools

Power tools

Industrial tools

Jobbeschreibung

Title: AV Service Technician

Department: Operations

Reports To: Director of Operations

POSITION PURPOSE AND OBJECTIVES:

This position is responsible and accountable for performing maintenance/warranty service tasks to return audio-visual components and systems to top performance standards by repairing, trouble-shooting and installing electronic, hardware, software and wiring components of audio-visual systems according to company standards. This position reports to the Director of Operations and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic installation and service operation, the AV Service Technician will work with minimal supervision to perform maintenance/warranty service tasks to repair audio-visual components and systems on job site locations to comply with the company's policies and procedures, including quality, safety, environmental, and business practices.

This is a travel position and there is consistent and extensive travel involved to job sites across the country.

Essential job functions, duties and responsibilities:

• Independently performing maintenance/warranty service tasks to return audio-visual components and systems to top performance standards by repairing, trouble- shooting and installing electronic, hardware, software and wiring components of audio-visual systems on-site at customer locations
• Undertaking simple and remedial programming of Crestron and Extron control systems in conjunction with a field programmer
• Communicating with sales and operations to keep project goals in alignment with customer expectations and scope of work
• Moving and/or repositioning large equipment or wiring supplies. Individuals must be able to lift and carry heavy objects of 75 lbs. unassisted and to steady objects above shoulder height while fastened into place
• Trouble-shooting audio and video equipment, cabling and systems
• Installing and terminating cables with the appropriate solder or compression connector
• Drilling in drywall, concrete, and cinderblock for the purpose of running wires, installing projectors, projection screens, cameras, and speaker systems
• Installing electronic and electrical components into equipment racks and other locations per wiring diagrams or verbal instructions
• Sanding, painting and other light construction jobs
• Cleaning up job sites and breaking down boxes
• Organizing and storing materials
• Working in confined spaces
• Working on ladders and lifts at heights in excess of 10ft
• Performing other duties as assigned

Knowledge, skills and abilities required:

• Prior AV experience (2-4 years)
• CTS certification or the ability to achieve certification within six months of start date
• Ability to travel on regular/constant basis and often on short notice with long/unusual work hours
• Excellent customer service skills and basic computer competencies
• Ability to learn new technology, repair and service procedures and specifications
• Successfully complete criminal background check, motor vehicle review and drug test prior to start
• Strong communication skills and experience working independently
• Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
• Experience and comfort with hand tools, small power tools and industrial tools
• Ability to learn new tasks quickly
• Ability to make important decisions under tight timelines and in a fast-paced environment with minimal supervision
• Problem-solving and time management skills
• Friendly and approachable
• Valid driver's license with less than two citations in last two years and reliable transportation
• Ability to lift 75 pounds and complete ladder and other safety training

Working Conditions:

Work can be in normal comfortable air-conditioned environments, but will also include less comfortable cold or hot construction environments and on occasion, tasks require work outdoors or in a suspension rig

Success Factors:

The personal characteristics that make an individual successful in this industry include:

• Ability to understand and follow written and verbal direction
• Shows initiative and is proactive, dependable and productive to complete tasks effectively, efficiently and independently
• A professional attitude focusing on the success of Inter Technologies Corporation with a high degree of attention to detail
• An understanding tha