Service Technician

Solutionz, Inc; La Mirada (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Company vehicle or mileage reimburse.

Tool and phone allowance

Manufacturer training and certification

Job summary

Solutionz, Inc. is seeking an AV Service Technician to troubleshoot, repair, maintain, and optimize AV systems across corporate, education, healthcare, and government environments.

The role focuses on on-site service calls, preventive maintenance, and remote support, with a strong emphasis on clear communication under pressure. Responsibilities include diagnosing issues in conference rooms and classrooms, performing firmware updates, and supporting AV/UC workflows (Teams Rooms, Zoom Rooms,

Qualifications

• 2+ years of hands-on experience servicing or installing commercial AV systems.
• Working knowledge of AV signal flow, audio, video, and control fundamentals.
• Experience troubleshooting AV-over-IP and networked AV devices (IP addressing, VLANs, PoE, basic switch configuration).
• Familiarity with UC platforms and room systems (Teams Rooms, Zoom Rooms, Webex).
• Strong written and verbal communication skills.
• Valid driver’s license and clean driving record.

Responsibilities

• Diagnose and resolve issues with conference rooms, boardrooms, classrooms, and digital signage.
• Perform scheduled preventive maintenance and updates.
• Troubleshoot control systems, DSP, video distribution, and UC platforms.
• Provide remote support and triage via ticketing system; escalate as needed.
• Document work in ticketing system with root cause and resolutions.
• Update as-built docs, device inventories, and network info after service.

Skills

2+ years hands-on AV

AV signal flow

AV-over-IP networking

UC platforms (Teams/Zoom/Webex)

strong communication

driver's license

travel locally

safety awareness

Tools

Crestron

Extron

QSC

Biamp

Shure

Poly

Cisco

Dante networking

Job description

We’re looking for an AV Service Technician to keep our clients’ audiovisual and unified communications systems running. You’ll troubleshoot, repair, maintain, and optimize AV systems in corporate, education, healthcare, and government environments. You’ll do this through on‑site service calls, scheduled preventive maintenance, and remote support. This is a client‑facing role. You need strong technical skills and the ability to communicate clearly under pressure.

Responsibilities

• Diagnose and resolve issues with conference rooms, huddle spaces, boardrooms, classrooms, digital signage, and video walls
• Perform scheduled preventive maintenance, system health checks, and firmware and software updates
• Troubleshoot control systems, DSP audio, video distribution, wireless presentation, and UC platforms such as Microsoft Teams Rooms and Zoom Rooms
• Provide remote support and triage through the ticketing system, escalating complex issues when needed
• Replace and repair failed components, including displays, projectors, microphones, cameras, amplifiers, and cabling
• Support small installs, room moves, adds, and changes
• Document all work in the service ticketing system, including root cause, resolution, and any follow‑up recommendations
• Update as-built documentation, device inventories, and network and IP information after service work
• Train end users on system operation and best practices
• Maintain service vehicle, tools, and spare parts inventory
• Identify upgrade or add‑on opportunities and communicate them to the account team
• Adhere to all safety protocols and site access requirements

Qualifications

• Required
• 2+ years of hands‑on experience servicing or installing commercial AV systems
• Working knowledge of AV signal flow, audio, video, and control fundamentals
• Experience troubleshooting AV-over‑IP and networked AV devices (IP addressing, VLANs, PoE, basic switch configuration)
• Familiarity with UC platforms and room systems (Teams Rooms, Zoom Rooms, Webex)
• Strong written and verbal communication skills
• Valid driver’s license and clean driving record
• Ability to lift 50 lbs, work on ladders and lifts, and work in ceilings and equipment racks
• Willingness to travel locally and occasionally regionally

Required Skills

• 2+ years of hands‑on experience servicing or installing commercial AV systems
• Working knowledge of AV signal flow, audio, video, and control fundamentals
• Experience troubleshooting AV-over‑IP and networked AV devices (IP addressing, VLANs, PoE, basic switch configuration)
• Familiarity with UC platforms and room systems (Teams Rooms, Zoom Rooms, Webex)
• Strong written and verbal communication skills
• Valid driver’s license and clean driving record
• Ability to lift 50 lbs, work on ladders and lifts, and work in ceilings and equipment racks
• Willingness to travel locally and occasionally regionally

Preferred Skills

• CTS (Certified Technology Specialist) or willingness to obtain within 12 months
• Experience with Crestron, Extron, QSC, Biamp, Shure, Poly, Cisco, or similar manufacturers
• Experience with Dante audio networking
• Crestron, Extron, or Biamp certifications
• Experience with remote monitoring tools (e.g., Crestron XiO Cloud, Utelogy, Q‑SYS Reflect)
• Background in a managed services or help desk environment
• Low‑voltage or OSHA safety training
• Core Competencies
• Calm, professional demeanor with frustrated end users
• Strong time management across multiple service calls
• Self‑motivated, with the ability to work independently in the field
• Team‑oriented, with a willingness to learn new platforms

Pay range and compensation package

• Competitive salary based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company vehicle or mileage reimbursement, plus tool and phone allowance
• Paid manufacturer training and certification support