AV Project Manager

Creative Realities Inc; Berrytown (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Vision Insurance

HDHP with HSA

401(k) match

Paid Time Off

Holiday Pay

Job summary

Creative Realities Inc. in Louisville, KY, is seeking an experienced A/V Project Manager to lead multiple AV installation projects from planning through execution.

You will coordinate internal teams and subcontractors to ensure consistent, high-quality deployments and customer satisfaction. The role requires 7+ years in installation project work, knowledge of digital signage and kiosk projects, CRM tools, and strong communication.

Qualifications

• 7+ years installation project related experience.
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred.
• Bachelor’s Degree preferred.
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers.
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self-motivated, achievement-oriented with superior planning and time management skills.
• Excellent written communication and presentation skills.
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority.
• Positive attitude; willingness and initiative to learn.
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities.
• Must be able to handle multiple projects at once.

Responsibilities

• Plan, facilitate, and administer the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure deployment of all elements.
• Serve as first level of technical escalation for installation issues.
• Assist install managers with more complex installations.
• Identify, assess and communicate with all stakeholders.
• Manage the triple constraints: Schedule, Cost and Quality.
• Manage timelines and milestones with cross-functional teams; balance budget, schedule and quality.
• Assume full ownership for projects and escalate to senior management as needed.
• Manage and initiate all project billing per the SOW.
• Participate in weekly project reviews with internal teams and clients.
• Ensure client and internal milestones are met and approvals documented.
• Travel up to 30%.

Skills

Project management

CRM tools

MS Office

Communication skills

Time management

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Digital signage hardware

Installation tooling

Job description

Creative Realities Inc, Louisville, KY, US

About Creative Realities

Creative Realities (www.cri.com) is a Creative Technology company focusing on bringing digital experiences to retail environments, designed to enrich and inspire the consumer journey. Our strong design and strategic discipline uniquely position us to guide Fortune 100 Brands and Retailers on how best to apply technology in function of marketing, store, or customer objectives. Our end to end offering enables us to execute what we recommend: from design and app development, thought to deployment on site - and provide ongoing content and support to virtually any type of environment.

About the Position

We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The A/V Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will a part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.

Key Responsibilities:

• Responsible for planning, facilitating, and administering the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Will serve as first level of technical escalation for installation issues for assigned program team.
• Assisting install managers with more complex installations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project
• Assume full ownership for the project and elevate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Travel up to 30%

Administration:

• Collect and maintain all required project artifacts.
• Work with Account Managers to create change orders as required.
• Manage/initiate all project billing per the SOW.
• Provide timely and professional client service to ensure client’s expectations and needs are met.
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented.
• Review Budget vs. Actuals on all projects weekly to ensure we are within scope.
• Provide Weekly update to management on install success/fail metrics.

Education and Experience

• 7+ years installation project related experience.
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred.
• Bachelor’s Degree preferred.
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers.
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self-motivated, achievement-oriented with superior planning and time management skills.
• Excellent written communication and presentation skills.
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority.
• Positive attitude; willingness and initiative to learn.
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities.
• Must be able to handle multiple projects at once.

Core Values

• Passionate We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
• RespectfulWe value diversity and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps FirstWe are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.
• Nimble MindedWhen conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects ExcellenceWhat we deliver is what we will be measured on. We are committed to getting it right.

Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.