AV / Premium Support Technician

Pyramid Consulting, Inc; Atlanta (GA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Job summary

A leading IT consulting firm is seeking an AV / Premium Support Technician for a 3-month contract-to-hire position located onsite in Atlanta, GA. The role involves providing AV support for conference rooms, managing Microsoft Teams Meetings, and troubleshooting various technical issues. Candidates should have 2-3 years of experience in AV support and strong troubleshooting skills. This opportunity includes a pay range of $20 - $23 per hour with employee benefits.

Qualifications

• Minimum 2–3 years of AV support, conference room support, or deskside IT support experience.
• Hands-on experience with conference room AV systems and collaboration tools.
• Strong customer service and communication skills.

Responsibilities

• Provide AV support for conference rooms, including cameras, microphones, displays, and conferencing equipment.
• Support and manage Microsoft Teams Meetings and Teams Townhalls.
• Perform daily conference room walkthroughs to ensure AV equipment is functioning properly.

Skills

AV Support

Audio Visual Systems

Conference Room Support

Desktop Support

ServiceNow

Troubleshooting

Job description

Immediate need for a talented AV / Premium Support Technician. This is a 03 months Contract-to-Hire opportunity and is located in Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-06983

Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Provide AV support for conference rooms, including cameras, microphones, displays, and conferencing equipment
• Support and manage Microsoft Teams Meetings and Teams Townhalls
• Perform daily conference room walkthroughs to ensure AV equipment is functioning properly before the start of the workday
• Provide end-user technical support for PC, mobility, wireless connectivity, and AV conference room telepresence systems
• Troubleshoot Windows OS, MS Office, and client core image applications
• Perform PC builds, deployments, and system transfers
• Assist with hardware break/fix support for approved warranty and non-warranty equipment
• Provide hands-and-eyes support for other IT resolver groups when required
• Assist with analysis and resolution of hardware and software issues
• Support mobile devices and client-provided applications
• Perform minor cabling tasks such as patch cables and cable management
• Support printer troubleshooting including paper jams, toner replacement, and basic configuration issues
• Assist facilities teams and managed print service providers when necessary
• Manage incidents related to collaboration tools, conference rooms, connectivity, Windows OS, and enterprise applications

Key Requirements and Technology Experience

• Must have skills; ["AV Support", "Audio Visual Systems", "Conference Room Support", "Desktop Support", "ServiceNow", " Troubleshooting"]
• Minimum 2–3 years of AV support, conference room support, or deskside IT support experience
• Hands-on experience with conference room AV systems and collaboration tools
• Experience supporting Microsoft Teams Meetings and Teams Townhalls
• Experience with Windows OS, Microsoft Office, and enterprise desktop environments
• Experience with hardware troubleshooting, PC builds, and deployments
• Experience with ticketing systems such as ServiceNow (or equivalent)
• Basic knowledge of network connectivity, wireless troubleshooting, and device configuration
• Experience supporting mobile devices and enterprise applications
• Ability to perform minor cabling and cable management tasks
• Strong customer service and communication skills
• Ability to prioritize multiple tasks in a fast-paced environment

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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