AV Onsite Maintenance Technician II

AVI-SPL; McKinney (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental

Paid holidays

Training & development

Job summary

AVI-SPL is seeking an Onsite Maintenance Technician to partner with customers, management, and global support teams to deliver on-site AV support and exceptional customer service. The role will involve setting up conference spaces, performing preventive maintenance, and training clients on AV technology.

The position requires strong troubleshooting, hands-on tool use, and the ability to travel to multiple customer sites.

Qualifications

• High school diploma or equivalent.
• Strong troubleshooting skills across AV and networking systems.
• Ability to work independently and meet deadlines.

Responsibilities

• Set up and breakdown of conference spaces for events.
• Perform preventative maintenance on AV equipment and test/repair hardware.
• Clean AV equipment and provide training on AV technology as needed.
• Document job site activities and ensure timely, high-quality support.
• Travel to various customer sites as required.

Skills

Customer service

Troubleshooting

Independent work

Team collaboration

Safety awareness

Communication

Education

High School Diploma or equivalent

Tools

Logitech systems

Extron NAV

Crestron systems

LAN/WAN

Job description

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

Who We Are

AVI‑SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

Day‑To‑Day Responsibilities

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI‑SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items To Consider

• AVI‑SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI‑SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director‑level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem‑Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Q‑SYS, Logitech, Biamp, Extron NAV experience
• UC Platforms - Teams, Zoom, Webex
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)

Nice‑To‑Haves

• Formal education in Electronics or related field preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Extron AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification
  • Dante 1-3
  • Q‑SYS 1+

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI‑SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI‑SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.