AV Lead Technician

Jones Lang LaSalle Incorporated; Cambridge (MA); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

401(k) matching plan

Medical/Dental/Vision coverage

Paid parental leave

Paid Time Off

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an Audio Visual Lead Technician in Cambridge, MA. The role focuses on providing advanced support for AV conference spaces, ensuring availability and reliability of rooms and equipment, and quick troubleshooting to keep meetings running smoothly.

You will deploy and operate Crestron, Logitech, and Polycom systems, coordinate room setups, and lead trainings while partnering with IT and facilities teams to maintain high service standards.

Qualifications

• Bachelor's degree and 3+ years of related experience or high school with 4+ years of related experience.
• 4+ years in a client/customer service-oriented environment, preferably in corporate conference centers.
• 4+ years of experience with Microsoft Office in an office environment.
• Excellent service orientation, responsiveness, and organizational skills.
• Excellent oral and written communication skills.
• Ability to pay strict attention to detail and follow-through.
• Advanced troubleshooting skills and support of AV software and hardware configurations.
• Ability to work in a team environment and meet deadlines.

Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings.
• Proactively identify potential AV issues and provide solutions to clients' concerns.
• Demonstrate strong knowledge of video conferencing services (Teams, Zoom, WebEx).
• Lead deployment and operation of Crestron Flex, Logitech, and Polycom VTC codecs.
• Coordinate room setup per specifications and manage equipment readiness.

Skills

Customer service

Communication

Detail-oriented

Troubleshooting

Teamwork

Education

Bachelor's degree

High School + 4+ years experience

Tools

Microsoft Office

Crestron Flex

Logitech VTC

Polycom

EMS scheduling system

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\u2019ve got deep experience in commercial real estate, skilled trades or technology, or you\u2019re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Overview We are looking for an Audio Visual Lead Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide advanced technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings
• Proactively identify potential AV issues and provide solutions to clients concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Advanced expertise and guidance for the deployment & operation of Crestron Flex, Logitech, and Polycom VTC codec
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (also responsible for set up and breakdown of table/chair layouts, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating
• Respond to client requests promptly
• Ensure consumables are available for the client
• Advanced level of escalation support for the on-account AV team
• Lead industry team trainings
• Assist with leading AV projects
• Assist with on-boarding new team members
• Assist manager with KPI and reporting for any AV metrics
• Troubleshoot and maintain audio/video devices and associated wiring
• Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use
• Alignment and calibration procedures for audio and video devices
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Occasional commissioning or service programming/firmware updates
• Launch AV/VC calls for executive conferences before start times and ensures all conferencing locations are connected to the required standard
• Verify setups in accordance with specific requests
• Be on call to provide technical assistance and troubleshoot technology
• Test equipment before conferences to ensure the functionality
• Assist with integration and configuration of external devices (microphones, notebooks, remotes, etc.) as needed
• Coordinate with client IT department as needed
• Provide remote troubleshooting support for other locations, review service tickets, work with local staff or vendors to solve issues
• Any other duties and tasks assigned

Qualifications

• Bachelor\u2019s degree and 3+ years of related experience OR High School education with 4+ years of related experience
• 4 years experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 4+ years of experience with Microsoft Office in an office environment
• Possession of excellent service orientation, responsiveness, and organizational skills
• Possession of excellent oral and written communication skills
• Ability to pay strict attention to detail and follow-through
• Advanced troubleshooting skills and support of AV software and hardware configurations
• Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
• Ability to work well in a structured and unstructured environment as a self-starter
• Demonstrate the ability to perform under pressure and manage time well
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred)
• Crestron, AMX, or Extron Certifications (preferred)

Physical Work Requirements

• Frequent stooping, kneeling, crouching, reaching, pulling, lifting, and grasping required
• Ability to lift 50 lbs.
• Occasional night or weekend work may be required

Location and Schedule

Location: Cambridge, MA

Schedule: 1st Shift/Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 73,000.00 89,400.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site Cambridge, MA

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Other information

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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