AV Installation Technician I

Astreya Partners, LLC; Council Bluffs (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Astreya is seeking an AV Technician I to join our onsite team with one of our global clients in Council Bluffs, IA. You will install and support AV/VC systems, troubleshoot issues, and work on high-profile events, including conferencing, digital signage, and control systems.

The role requires basic wiring/terminations, the ability to read AV drawings, and a willingness to travel to client offices. Day/evening/weekend shifts and a valid driver's license are expected.

Qualifications

• High school diploma or GED with 0–2 years' related experience.
• Ability to work independently.
• Strong AV wiring and installation skills.
• Excellent written and verbal communication and customer service.
• Ability to read architectural and AV drawings.
• Willingness to travel to client sites and work various shifts.

Responsibilities

• Assist with installation of AV equipment and displays, including conferencing systems and digital signage.
• Install and test structured cabling (cat5e/6, HDMI, RGB, DVI, audio).
• Maintain SLAs and update tickets daily.
• Upload Crestron control programs and coordinate with remote team.
• Assist with inventory management and RMA/DOA issues.
• Perform pre-event checks and support during events.
• Liaise with cross-functional teams and end users.
• Troubleshoot issues during installations or events.
• Follow client policies and safety guidelines.
• Other duties as required.

Skills

Independent work

AV wiring

Communication skills

Drawings interpretation

Flexible shifts

Driver's license

Education

High school diploma or GED

Job description

What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Scope: Follows established procedures on routine work Requires detailed instructions.

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates.
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires.
• Assist with problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Help liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Assist in identifying and solving issues that impact client conference rooms.
• Other duties as required.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to think and work independently.
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment.
• Excellent written and oral communication skills and strong customer service skills.
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings.
• Ability to work day, evening or weekend shifts and travel to support a distant event if required.
• Must have valid driver’s license and safe driving record.

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time.
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment.
• Must have ability to climb ladder, scaffolding or transported by lifts.
• Must have the ability to drive/operate a vehicle in a safe manner.
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds.
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!