AV Field Service Technician

TEKsystems; Springfield (MA); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

All travel expenses covered

No overnight travel required

Job summary

TEKsystems is seeking an experienced AV Field Service Technician to support a leading AV integration organization across Connecticut and Western Massachusetts. This role emphasizes troubleshooting, break-fix support, preventive maintenance, and customer service at client sites.

You will work independently at customer sites, handling AV systems in corporate, education, healthcare, and commercial environments, with daily travel within the territory.

Qualifications

• 3+ years of commercial AV experience.
• Experience performing AV service or break-fix troubleshooting.
• Familiarity with Crestron, Extron, Q-SYS, Biamp, or similar AV tech.
• Understanding of AV signal flow and troubleshooting methodology.
• Experience supporting conference rooms or collaboration spaces.
• Basic networking concepts (IP addressing, switches, VLANs).
• Ability to read drawings and technical documentation.
• Strong communication and customer-facing skills.
• Valid driver's license and ability to travel within territory.

Responsibilities

• Respond to AV service calls across CT and Western MA.
• Troubleshoot and repair AV systems.
• Perform break-fix on audio, video, control, and conferencing tech.
• Diagnose displays, projectors, mics, DSPs, control systems, AV-over-IP.
• Support Crestron, Q-SYS, Biamp, Teams Rooms, Zoom Rooms.
• Troubleshoot rack-based systems and collaboration tech.
• Work with client IT to resolve connectivity and performance.
• Perform firmware updates and device replacements.
• Test system functionality and close tickets.
• Document troubleshooting and actions.
• Deliver professional customer service onsite.

Skills

AV field service

Troubleshooting

Customer service

Networking basics

Reading schematics

Excellent communication

Tools

Crestron

Extron

Q-SYS

Biamp

Teams Rooms

Zoom Rooms

Job description

Connecticut & Western Massachusetts | All Travel Expenses Covered | No Overnight Travel Required

Overview

TEKsystems is seeking an experienced AV Field Service Technician to support a leading AV integration organization throughout Connecticut and Western Massachusetts. ALL EXPENSES COVERED.

This is a field-based service position focused on troubleshooting, break-fix support, preventive maintenance, system diagnostics, and customer support across a variety of commercial AV environments. This is not an installation role .

The ideal candidate will have experience supporting AV systems in corporate, higher education, healthcare, or commercial environments and be comfortable working independently at customer sites. We're looking for someone who enjoys solving technical problems, providing excellent customer service, and helping end users get the most from their AV technology.

Key Responsibilities

• Respond to AV service calls throughout Connecticut and Western Massachusetts.
• Troubleshoot and repair commercial audiovisual systems.
• Perform break-fix support on audio, video, control, and conferencing technologies.
• Diagnose issues involving displays, projectors, microphones, DSPs, control systems, and AV-over-IP devices.
• Support Crestron, Q-SYS, Biamp, Teams Rooms, and Zoom Room environments.
• Troubleshoot rack-based AV systems and collaboration technologies.
• Work with customer IT teams to resolve connectivity and system performance issues.
• Perform firmware updates, device replacements, and system maintenance.
• Test system functionality and verify resolution before closing service tickets.
• Document troubleshooting efforts, service activities, and corrective actions.
• Deliver a high level of customer service while representing the organization professionally onsite.

Required Skills

• 3+ years of commercial AV experience.
• Experience performing AV service, support, or break-fix troubleshooting.
• Familiarity with Crestron, Extron, Q-SYS, Biamp, or similar AV technologies.
• Understanding of AV signal flow and troubleshooting methodology.
• Experience supporting conference rooms, classrooms, boardrooms, or collaboration spaces.
• Basic understanding of networking concepts including IP addressing, switches, VLANs, and endpoint connectivity.
• Ability to read drawings and technical documentation.
• Strong communication and customer-facing skills.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred Qualifications

• Experience supporting Crestron systems, including NVX environments.
• Q-SYS or Biamp experience.
• CTS certification or pursuit of CTS certification.
• Experience supporting Microsoft Teams Rooms and Zoom Rooms.
• Experience servicing higher education or enterprise AV environments.

What the Hiring Manager is Looking For

The Ideal Candidate Is Someone Who

• Enjoys troubleshooting and solving technical problems.
• Has experience supporting commercial AV systems in the field.
• Understands AV signal flow and system functionality.
• Is comfortable interacting directly with customers and IT teams.
• Takes ownership of service calls from start to finish.
• Is dependable, professional, and customer focused.
• Wants to continue developing their technical skills in advanced AV technologies.

Travel Requirements

• Daily travel throughout Connecticut and Western Massachusetts.
• All travel expenses covered.
• No overnight travel required.
• Home every night.
• Travel is coordinated by the service team to maximize efficiency and minimize drive time.

Why This Opportunity?

This is an excellent opportunity to join a well-established AV integration organization supporting a wide variety of enterprise, higher education, and commercial clients. You'll work with advanced collaboration technologies while staying local, avoiding overnight travel, and building expertise across some of the most sophisticated AV environments in the region.

Job Type & Location

This is a Permanent position based out of Springfield, MA.

Pay And Benefits

The pay range for this position is $40.00 - $53.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a fully onsite position in Springfield,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.